Job Details

Customer Service Representative - Patient Accounts

Job Type: Full-time
Join the Bayview Physicians Group Billing Team!
Bayview Physicians Group is one of the largest and fastest-growing outpatient multi-specialty medical groups in Hampton Roads. We believe that strong patient relationships are the foundation of exceptional healthcare, and our team members play an important role in creating a positive experience for every patient.
If you enjoy helping others, providing outstanding customer service, and working in a supportive, team-oriented environment, we'd love to hear from you! We offer competitive benefits, opportunities for growth, and on-the-job training for motivated individuals looking to build a career in healthcare.

What You'll Do
As a Customer Service Representative, you'll serve as an important resource for our patients by providing friendly, professional assistance with their billing questions and account needs.

Responsibilities include:

• Answer incoming multi-line phone calls professionally and courteously.
• Assist patients with billing questions and payment inquiries.
• Process payments securely over the phone.
• Update patient demographic and insurance information.
• Review patient account balances and explain charges.
• Resolve billing concerns and account disputes with empathy and professionalism.
• Work Accounts Receivable to help resolve outstanding balances.
• Navigate the electronic health record (EHR) system accurately and efficiently.
• Maintain patient confidentiality while delivering exceptional customer service.

• Excellent customer service and communication skills.
• Strong telephone etiquette and active listening abilities.
• Positive attitude with a commitment to helping others.
• Ability to work both independently and as part of a collaborative team.
• Strong organizational skills and attention to detail.
• Basic computer proficiency and familiarity with standard office equipment.
• Medical office experience is helpful but not required.

• Minimum of one year of customer service experience required.
• Call center experience is preferred.
• Medical office or healthcare experience is a plus.
• We are happy to train the right candidate who is eager to learn and grow.

• Supportive and collaborative work environment
• On-the-job training and career development opportunities
• Opportunity to make a meaningful difference in patients' healthcare experience every day
• Competitive benefits package for full-time employees
• Competitive pay: $15.50-$27/hour. Actual pay depends on specialty, experience, schedule and job duties