Job Details

Public Safety Dispatcher Trainee

Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring.

Are you looking to make a real impact in your community while building an exciting and rewarding career? The City of Hampton is seeking enthusiastic individuals to join us as Public Safety Dispatcher Trainees. This entry-level position offers hands-on training in answering 911 emergency and non-emergency calls, dispatching the appropriate emergency responders, and learning the vital skills needed to protect and serve. If you're eager to grow, thrive under pressure, and are committed to making a difference, we encourage you to start your journey with us as a Public Safety Dispatcher Trainee!

Minimum Qualifications

• Completion of a standard high school course of study or the GED.
• Ability to pass a standard critical testing procedure; must successfully complete the City of Hampton Public Safety Telecommunications Trainee program to include Call Taker, Fire and Police Telecommunications.
• Will be required to successfully complete a Police Department background investigation to include a polygraph examination and pre-employment screening for controlled substances.
• Must possess a valid motor vehicle operator's license and must have and maintain a satisfactory driving record based on the City of Hampton's criteria.
• Must be able to successfully obtain an EMD/CPR certification within a specified length of time in accordance with internal guidelines and a VCIN certification within 6 months of employment.

Additional Requirements

• Requires effective communication with internal and external customers.
• Position may require working nights, weekends, holidays and extended shifts as required. Incumbents are required to work in situations of extreme stress and in emergency, life threatening situations.
• The incumbent may be considered "essential personnel" during City emergency situations or at the direction of the City Manager which may include long hours and unusual schedules.
• Extensive knowledge of and proficiency in the use of personal computers; thorough knowledge of the city's geography; ability to speak clearly and distinctively over the radio; ability to communicate effectively, both orally and in writing and ability to give clear, concise feedback; ability to develop and maintain harmonious working relationships and work effectively with diverse groups; ability to exercise sound judgment and make appropriate decisions.
• Must be able to maintain the ability to provide credible testimony in court, to the magistrate and in other situations where credibility will be of importance. A sustained finding of untruthfulness at the conclusion of an internal investigation may result in immediate termination.

Benefits Overview

This is a summary of benefits associated with permanent, full-time positions. Benefits associated with other positions can be found with specific job listings. Benefits begin on the 1st of the month following one full calendar month of employment in the following benefit plans:

Sentara Health PlansEAP Provider: ComPsychOptumRxDelta Dental InsuranceAnthem Blue View VisionFSA Reimbursement accounts - Standard: Accident and Critical IllnessChubb Term Life InsuranceLegal Resources PlanVirginia 529Mission Square: 457 / Roth IRS / Roth 457 (b) IRA

• Employees begin accruing annual and sick leave immediately.
• Other forms of leave include:
• Maternity Leave
• Parental Bonding Leave
• Care for Sick Parent Leave
• Birthday Leave
• Personal day (available every quarter)

The eleven paid holidays each year include:

• New Year's Day
• Martin Luther King, Jr. Day
• President's Day
• Memorial Day
• Juneteenth Day
• Independence Day
• Labor Day
• Veterans' Day
• Thanksgiving Day
• Christmas Day
• Employee's birthday
• The retirement plan is offered through the Virginia Retirement System (VRS 1-888-827-3847) and is a defined benefit pension plan. For more information, see the VRS website.
• Group life insurance is offered through the VRS and the carrier is Securian Financial.
• Mission Square Retirement plans 457, Roth IRA, Roth 457 plans are offered through Mission Square Retirement (1-800-669-7400). For more information, visit Mission Square.
• Medical / Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis in order to reduce the amount of tax the employee pays.
• Direct deposit into most banks is a convenient finance feature.
• Employees are covered for Workers' Compensation where appropriate.
• Training and Career Development: The Employee Education Assistance Program (EEAP) encourages employee development through (1) educational programs leading to a degree, (2) skilled craft or trade training leading to a certificate or license and (3) coursework to renew and update skills. Eligibility criteria apply. In addition, the City offers training opportunities in technological, leadership, supervisory, and other areas of government/business knowledge and skill development.
• The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family contact CompPysch at 1-877-327-2872 or see the Guidance Resources Website.