Job Details

Job Title: Medical Support Assistant (MSA)

Specialty: Medical/Administrative Support - scheduling, HIM/EMR, ROI, Community Care, Eligibility, Travel/Transportation

Site: Hampton VA Healthcare System (Station 590) and associated CBOCs & Patient Call Centers across the Hampton Roads catchment area

Location: 100 Emancipation Drive, Hampton, VA 23667

Duration: 1 year contract with the possibility of 2 optional years

Shift Schedule: Monday-Friday only, 8-hour shifts, Tours of duty: 7:00 AM-3:30 PM, 7:30 AM-4:00 PM, or 8:00 AM-4:30 PM

Shifts Needed per Month: Not specified in the SOW - roughly 21-22 weekday shifts/month minus federal holidays

Credentialing / Onboarding Time: 6-8 weeks

Education: One year of post-secondary education, OR six months of qualifying experience, OR an equivalent combination

Experience Needed: Six months of clerical, office, customer service, or administrative work (or education substitution above)

Special Skills Needed:

• Typing at 40 WPM average
• English proficiency (spoken and written)
• Basic knowledge of Computerized Patient Record System (CPRS)
• Proficiency with office software/databases for data extraction and entry
• Ability to work independently and adapt to reassignment
• HIPAA-compliant confidentiality practices

• Schedule, cancel, and reschedule appointments and consults
• Manage recall reminders and VistA/CPRS alerts
• Support My HealtheVet secure messaging and ROI processing
• Review and reconcile travel and ambulance reimbursement claims
• Scan and index records into the EMR (HIM support)
• Coordinate Community Care scheduling and provider/Veteran follow-up
• Provide general reception and customer triage
• Cover vacancies and backlog across assigned or reassigned locations