Job Details

Benefits Call Center Representative

Onsite in Chesapeake, VA

Excellent benefits and team atmosphere

Pay: $17/hour

About the Role:

As a Benefits Call Center Representative, you'll support customers by answering inbound calls related to employee and retiree annuity benefits. This includes assisting callers with retirement-related inquiries, benefit information, and general questions regarding their benefits.

You will manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions. Strong attention to detail, communication skills, and empathy are essential when handling sensitive customer information.

This position requires a self-motivated individual who can remain focused, meet performance expectations, and deliver a professional, positive experience for every caller in a remote environment.

Requirements:

We're seeking candidates with strong communication skills and a customer-first mindset. To succeed in this role, you must have:

• Previous customer service and/or call center experience
• Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
• Strong keyboarding skills and proficiency navigating multiple systems
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Ability to multitask effectively while managing a high volume of calls
• Ability to follow guidelines and provide accurate information
• High school diploma, GED, or college degree
• Successful completion of background check and/or drug test
• Must be 18 years of age or older

Below is what you'll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!

1. Apply to the role and provide your basic profile information (2 minutes)
2. If you qualify for the role, a recruiter will reach out to discuss the opportunity!

Be part of the future

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!