Job Details

Job Summary:Responsible for providing beverage service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service.Available Shift:Swing Shift: 6:00 PM - 2:30 AM and 8:00 PM - 4:30 AMSupervisory Responsibilities:* No, supervisoryresponsibilities.Duties/Responsibilities:* Responsible for providing beverage service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service.* Picks up empty glasses and returns them to the proper area.* Assists in the preparation of drink orders as required (icing glasses, garnishing drinks).* Works in assigned area, taking drink orders, presenting drinks to customers, accepting payment, and giving change when necessary.* Maintains a clean station at all times and performs assigned side work duties such as stocking coffee, glasses, cream, sugar, beverage napkins, etc.* Cleans and replaces dirty ashtrays.* Possesses complete knowledge of all procedures related to the job.* Ensures that all guests are treated in a prompt, professional, and courteous manner.* Knows the menu items, specials, and prices.* Takes orders accurately and completely.* Knows the current wine list and has an understanding of the different wines.* Completes all side work and other duties as assigned in a timely manner.* Offers assistance to all guests regardless of where they are seated.* Upholds standards by setting examples with appearance and work ethic.* Works to ensure a clean and sanitary work area at all times.* Handles any guest's complaints or problems promptly and courteously.* Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur.* Keeps work area clean.* Ensures thorough communication between shifts.* Remains up to date on all Departmental Policies and Procedures.* Understand that schedules are subject to change.* Complies with all departmental rules, side work assignments, and departmental procedures.* Ability to work flexible shifts and days of the week, including holidays.* Performs all other duties specified or assigned.Minimum Education and Experience Requirements:* Must be at least 21 years of age.* High School Diploma or equivalent.Knowledge, Skills, and Abilities:.* Must have excellent customer service and communication skills as well as the ability to respond to visual and aural cues.* Must have money-handling experience and basic math skills.* Must possess outstanding interpersonal communication skills to effectively interface with guests and team members.* Possesses the ability to work under pressure.* Must also possess a cooperative, helpful, and friendly nature, and present a neat, clean, well-groomed appearance.* Is always clean and neat, in proper uniform, including nametags, I.D. badge, and slip-resistant shoes.* Reports to work on time; signs and swipes in properly.* Possesses complete knowledge of all procedures related to the job.* Ability to attend and pass Care (Controlling Alcohol Risks Effectively).* Understands and adheres to the Cut Off Procedures.* Ability to communicate with Team members and guests.* Ability to be a TEAM player.* Ability to successfully fulfill the pre-employment process.Certifications, Licenses, and/or Registrations:* Gaming license/registration as required by jurisdiction(s).Physical Requirements:* Must be able to lift at least twenty (25) pounds at one time and grip necessary items (glasses, pens, pads, garnishments, money, etc.)* Must be able to stand and walk for long periods as well as bend, stoop, and twist while serving cocktails.* Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.