Job Details

Public Safety Team Member Convention Center

Under direct supervision, maintain security of facility and grounds by being aware/observant of crime and vandalism. Maintain and monitor all physical public safety items such as key control, access cards, video/camera systems, radio, etc. Maintain parking/traffic control and enforcement as directed. Provide an industry leading 24/7 facility security operation with tact, outstanding service and provide a positive and memorable experience. Work is performed in a fast paced environment requiring multi-task and overlapping deadlines. Work extended and/or irregular hours including nights, weekends and holidays as needed. Must have the ability to walk extended distances and climb stairs.

Major Responsibilities:

• Responsible for maintaining security of the interior and exterior of the building by conducting patrols of the premises on a regular basis.
• Greet employees and guests and verify their identity in a welcoming and friendly manner.
• Communicate positively and professionally with co-workers, vendors and clients.
• Assist in emergency situations including evacuation and injury.
• Monitor and authorize entrance and departure of employees, visitors, and other persons.
• Monitor and operate the security cameras and associated equipment.
• Conduct regular inspections of all floors and levels.
• Write reports; report any malfunctions, misconduct or operational and safety issues.
• Interview victims and witnesses; write incident reports as necessary.
• Follow and adhere to policies and procedures needed to maintain security within the venue and perimeters.
• Work closely with operations staff to meet visitors and event needs while maintaining safety and security measures.
• Respond immediately to fire control center to locate, acknowledge and silence alarm.
• Respond to all safety and public safety calls in a professional and timely manner.
• Document, in writing, all activity, movement and repairs in appropriate log ensuring all incidents are accurately described.
• Respond to calls for service, evaluate the situation, work towards a successful resolution and communicate status with management
• Gather all initial and applicable information from persons involved in security or safety related incidents.
• Log vendors/visitors in and out as needed.
• Log keys, radios, badges and PPE in and out as needed.
• Report, document and maintain records of incidents using the incident reporting form.
• Maintain patron, employee, and company confidentiality.
• Work in compliance with the provisions of the Occupational Health & Safety Act
• Other duties as assigned.

Knowledge, Skills & Abilities:

• A minimum education level of: High School Diploma or its equivalency is required.
• 1-2 years of related work experience.
• Must be able to read, write and communicate fully and fluently in English.
• Prior experience in the public safety/security field, monitoring a large CCTV network and a familiarity with camera operations and video retrieval preferred.
• Valid driver's license required.
• Friendly, diplomatic, and outgoing attitude.
• Excellent interpersonal and communication skills. Must be a team player and able to get along well with others.
• Ability to stand for long periods of time, climb stairs and work in all variations of outdoor weather conditions.
• Effectively perform and respond in crisis situations and to be able to work under pressure without the loss of composure.
• Have sound reasoning and exhibit maturity in decision-making.
• Ability to memorize, recollect, and quickly retrieve relevant information.
• Skilled at interacting effectively and calmly with angry or emotional patrons and/or employees during intensely aggravated circumstances.
• Ability to assess and evaluate situations effectively.
• This position requires the ability to apply independent judgment and discretion, as well as the identification, analysis and resolution of security-related matters
• Ability to operate radio or telephone equipment to communicate critical information to management and public safety/security personnel on location while following established protocols and notifying emergency services.
• Must be flexible (nights and weekends required), have a sense of urgency, be able to respond quickly and resourcefully to internal and external issues

This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.