Job Details

Salary : $35,297.00 - $38,827.00 Annually
Location : Hampton, VA
Job Type: Full-Time Permanent
Job Number: 08587
Department: HUMAN SERVICES - ADMIN
Opening Date: 02/26/2026
Closing Date: 3/3/2026 11:59 PM Eastern
FLSA: Non-Exempt
Max Number of Applicants: 30

Function
This posting will close once it has reached the maximum number of Applications
Are you passionate about helping individuals and families access vital community resources? Join our team as a Support Services Aide and play a key role in delivering financial and social services that make a real impact in our community.

What You'll Do
As a Support Services Aide, you'll support full-service delivery teams by providing direct customer service and case management assistance. This role combines customer interaction, case processing, and community outreach to ensure residents receive the support they need.

Typical Responsibilities:

• Process energy assistance and child care cases, including interviewing applicants and determining eligibility
• Assist clients with completing applications and verifying documentation
• Maintain an active caseload and conduct eligibility re-determinations
• Provide referrals, answer questions, and respond to emergency calls
• Conduct home visits to assess client needs and connect them with community resources
• Enter and manage case data in computerized systems
• Monitor Adult Services Unit payments and documentation
• Assign screenings and adult protective services cases
• Provide guidance and technical support to the support staff

Minimum Requirements:

• Graduation from high school or successful completion of a GED and two years college-level coursework in Human Services, Social Work, Psychology, or a related field.
• Three (3) years in providing direct customer service is preferred.
• Requires a valid driver's license and an acceptable driving record according to the City of Hampton criteria
• Must successfully pass a background check related to this position prior to any offer of employment or promotion.

Additional Requirements:

• Bilingual candidates are encouraged to apply
• Extensive contact with the general public, related agencies, community organizations, agency staff and other City departments.
• The incumbent may be considered "essential personnel" during City emergency situations or at the direction of the City Manager which may include long hours and unusual schedules.

for a complete job description.

"Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for Hampton, a vibrant waterfront community celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of waterfront fun, rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement and other benefits."
Benefits Overview
This is a summary of benefits associated with permanent, full-time positions. Benefits associated with other positions can be found with specific job listings. Benefits begin on the 1st of the month following one full calendar month of employment in the following benefit plans:

• Sentara Health Medical Insurance
• OptumRx
• Delta Dental Insurance
• Anthem Blue View Vision
• FSA Reimbursement accounts

• Standard: Accident and Critical Illness
• Trust Mark Universal Life Insurance
• Legal Resources Plan
• Mission Square: 457 / Roth IRS / Roth 457 (b) IRA

• Employees begin accruing annual and sick leave immediately.
• Other forms of leave include:
  • Maternity Leave
  • Parental Bonding Leave
  • Care for Sick Parent Leave
  • Birthday Leave
  • Personal day (available every quarter)

The eleven paid holidays each year include:

• New Year's Day
• Martin Luther King, Jr. Day
• President's Day
• Memorial Day
• Juneteenth Day
• Independence Day
• Labor Day
• Veterans' Day
• Thanksgiving Day
• Christmas Day
• Employee's birthday
• A tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation. An after-tax retirement plan, Roth IRA, is offered through the ICMA Retirement Corporation (1-800-###-####). For more information, see the
• Group life insurance is offered through the VRS and the carrier is the Minnesota Life Insurance Company.
  
  Tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation (1-800-###-####). For more information, see the
• Training and Career Development: The Employee Education Assistance Program (EEAP) encourages employee development through (1) educational programs leading to a degree, (2) skilled craft or trade training leading to a certificate or license and (3) coursework to renew and update skills. Eligibility criteria apply. In addition, the City offers training opportunities in technological, leadership, supervisory, and other areas of government/business knowledge and skill development.
• Medical/Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis in order to reduce the amount of tax the employee pays.
• The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family (757-###-####, 1-800-###-#### or
• Direct deposit into most banks is a convenient finance feature.
  
  Savings bonds are available to the City's workforce.
• Employees are covered for Workers' Compensation where appropriate.

01

Do you have a high school diploma or GED ?

• Yes
• No

02

How many years of college-level coursework do you have in Human Services, Social Work, Psychology, or a related field? (YOUR APPLICATION MUST DISPLAY THIS INFORMATION)

• None
• 1 year
• 2 years or more

03

I understand that I must successfully pass a background check related to this position prior to any offer of employment or promotion.

• Yes
• No

04

Which optionbest describes your experience in administrative support, including directly working with customers? (YOUR APPLICATION MUST INCLUDE WHERE THIS EXPERIENCE WAS OBTAINED)

• None
• Less than 1 year of experience
• 1-2 years of experience
• 3 or more years of experience

05

This position requires that you possess a valid driver's license and have and maintain a satisfactory driving record based on the City of Hampton's criteria. Failure to provide your driver's license number will prevent us from considering your application. Please confirm your driver's license number by entering it below:
06

I understand that this position may be considered essential/emergency personnel for purposes of emergency/crisis management to include being "on call" or responding to emergency situations during inclement weather and/or other job-related conditions.

• Yes
• No

Required Question