Job Details

Customer Service Agent — Independent Contractor (Remote)

Location: Remote (US-Based)

Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility torun your own home-based business while delivering high-quality service to customers.

As an Independent Contractor, you will

• Be your own boss.
• Choose when and to whom you provide services.
• Set your own schedule by self-scheduling in 30-minute blocks.
• Provide a distraction-free home office environment.
• Provide and maintain your own equipment.
• Handle inbound and/or outbound customer service calls.
• Assess customer needs and resolve inquiries efficiently and professionally.

Requirements

• Minimum 1 year of phone-based customer service experience.
• Strong verbal and written communication skills.
• Ability to navigate multiple systems and accurately document call notes.
• Comfortable working independently under contract.
• Patience, professionalism, and strong problem-solving skills.

Compensation

• Submit invoices and receive payment for services performed pursuant to contract.
• Pay structures vary by client program; most programs compensate for productive time and may include performance-based incentives.
• Independent Contractors are responsible for their own taxes and business expenses.

Application & Certification Process

• Complete an online application.
• Pass a background check (non-refundable processing fee applies).
• Sign an Independent Contractor Agreement.
• Complete a W-9 form and set up direct deposit.
• Complete client-specific certification requirements prior to servicing calls.

Computer & Technology Requirements

• Provide your own Windows-based PC (Macs, Chromebooks, and tablets are not supported).
• Wired high-speed internet connection required.
• USB headset required.
• Android or Apple smartphone required for authentication purposes.
• Some clients may require additional security measures or equipment.

Hours

• Flexible scheduling; client hours of operation vary.
• Availability expectations differ by client program.

Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.