Job Details

Service Dispatcher

Pay Rate: Up to $30/hr Schedule: Monday - Friday 7AM to 4PM

Location: Newport News, VA On-Site

Why PeopleShare?

• Medical benefits after 30 days
• More local offices than other agency, so if you would relocate we could be a resource for you
• Weekly pay through direct deposit
• Earn referral bonuses

Dispatcher Job Description

• Handle & Schedule Service Calls Receive and dispatch customer requests, ensure quick response times, and coordinate technician assignments based on urgency and skillset.
• Create & Manage Work Orders Accurately enter job details, verify customer info, and keep dispatch boards and customer portals up-to-date.
• Customer-Focused Communication Maintain professional, timely updates with clients, conduct follow-ups, and help build strong long-term relationships.
• Coordinate Preventive Maintenance Oversee service agreements, schedule recurring maintenance, and track job completion with the service team.
• Support Project Quotes & Repairs Schedule manpower for small repair jobs and coordinate with sales/estimators to ensure timely delivery of parts and labor.

Dispatcher Job Requirements

• Previous high-volume dispatcher experience required.
• Strong organizational and communication skills
• Required computer skills- MS Outlook, Word, Excel and Timberline.
• Ability to write reports, business information and respond to questions from customers, field technicians, and supervisors.
• High school diploma or GED required.
• Minimum of two years data entry experience.