Job Details

Pillar Management is a Chesapeake marketing firm looking for a Customer Support & Management Associate who leads with confidence and grit. We drive the sales of AT&T Business Fiber and 5G wireless cell phones to ensure local businesses remain operational and elite. By facilitating the sales of VoIP platforms, the Customer Support & Management Associate provides the communication tools that keep Chesapeake enterprises in the fight.As a Customer Support & Management Associate, you are the bridge between the promise of the sale and the reality of value. The Customer Support & Management Associate makes the technology work so flawlessly that the client forgets life before AT&T. This seamless experience is the ultimate customer acquisition tool, driving referral sales. We build our future sales leaders on bridges you construct.Role Requirements for a Customer Support & Management AssociateAssist Chesapeake business clients personally by identifying connectivity gaps and recommending AT&T Business Fiber, VoIP, and wireless devices that fit their operations.Coordinate onboarding activities, ensuring accurate activation of Fiber hardware, VoIP systems, and 5G mobile devices with technical precision.Support account maintenance by addressing inquiries on symmetrical bandwidth, low‑latency networks, and AT&T Dynamic Defense® security features.Maintain sales records with discipline, logging every client interaction to support sales visibility, accurate forecasting, and account health tracking.Spot and recommend upgrade opportunities, introducing faster internet tiers, bundled VoIP lines, or new wireless devices that align with client growth.Provide actionable feedback to leadership, sharing insights from businesses to refine AT&T's local sales approach and strengthen competitive positioning.