Job Details
OP Scheduling Manager
2026-02-04 Chesapeake Regional Medical Center Chesapeake,VA
Description:
Supervisory Responsibilities
Reports to: Director, Patient Access
Supervises: Scheduler I's, Scheduler II's Scheduler III's, Scheduler Leads
Responsibilities: Assist the Director of Patient Access with managing scheduling department expenses for the department, oversees and hiring of direct reports, provide performance feedback, manages scheduling workflows.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
Minimum Required Education: Bachelor's degree.
Preferred Education: Not Applicable
Experience: One year scheduling in a healthcare setting, preferred.
Certificates, Licenses, Registrations
N/a
The Outpatient Scheduling Manager is responsible for outpatient scheduling department.
These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.
§ Direct, staff, and supervise the Outpatient Scheduling department, including hiring, evaluations, disciplinary action, orientation, and training.
§ Oversee and monitor quality control to ensure sound and compliant practices are followed
§ Make decisions pertaining to patient care, complaints, and problems that impact patient care and satisfaction
§ Remain knowledgeable of diagnostic tests and procedures performed, and serve as a resource for patients, staff, clinical areas, and physician office staff by answering questions and resolving problems
§ Assist the Education Coordinator by identifying instructional deficits and develop appropriate educational tools for patients and physician office staff
§ Answer calls related to scheduling and registering outpatient testing for patients and physician offices
§ Promote collaborative medical staff and ancillary department relationships through availability, timely follow up on all issues, and personal one-on-one meetings
§ Effectively coordinate scheduling of multiple tests/procedures with the appropriate staff and resources
§ Demonstrate a strong working knowledge of ICD coding requirements
§ Use appropriate software for medical necessity checking and explain ABN/letter of understanding to patient
§ Keep abreast of trends and changes in various insurance requirements
§ Ensure department maintains established productivity requirements, and maintains a 96% or greater accuracy rate
§ Actively participate in service recovery and customer service activities to ensure a superior customer contact
§ Report all statistical information for the scheduling department
§ Maintain effective interdepartmental communication
§ Act as a liaison between patients, families, and healthcare providers
§ Attend required hospital-wide orientations, meetings, and in-services
§ Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care
Reports to: Director, Patient Access
Supervises: Scheduler I's, Scheduler II's Scheduler III's, Scheduler Leads
Responsibilities: Assist the Director of Patient Access with managing scheduling department expenses for the department, oversees and hiring of direct reports, provide performance feedback, manages scheduling workflows.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Required Education: Bachelor's degree.
Preferred Education: Not Applicable
Experience: One year scheduling in a healthcare setting, preferred.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Summary
The Outpatient Scheduling Manager is responsible for outpatient scheduling department.
Essential Duties and Responsibilities
These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.
- Direct, staff, and supervise the Outpatient Scheduling department, including hiring, evaluations, disciplinary action, orientation, and training.
- Oversee and monitor quality control to ensure sound and compliant practices are followed
- Make decisions pertaining to patient care, complaints, and problems that impact patient care and satisfaction
- Remain knowledgeable of diagnostic tests and procedures performed, and serve as a resource for patients, staff, clinical areas, and physician office staff by answering questions and resolving problems
- Assist the Education Coordinator by identifying instructional deficits and develop appropriate educational tools for patients and physician office staff
- Answer calls related to scheduling and registering outpatient testing for patients and physician offices
- Promote collaborative medical staff and ancillary department relationships through availability, timely follow up on all issues, and personal one-on-one meetings
- Effectively coordinate scheduling of multiple tests/procedures with the appropriate staff and resources
- Demonstrate a strong working knowledge of ICD coding requirements
- Use appropriate software for medical necessity checking and explain ABN/letter of understanding to patient
- Keep abreast of trends and changes in various insurance requirements
- Ensure department maintains established productivity requirements, and maintains a 96% or greater accuracy rate
- Actively participate in service recovery and customer service activities to ensure a superior customer contact
- Report all statistical information for the scheduling department
- Maintain effective interdepartmental communication
- Act as a liaison between patients, families, and healthcare providers
- Attend required hospital-wide orientations, meetings, and in-services
- Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care
Supervisory Responsibilities
Reports to: Director, Patient Access
Supervises: Scheduler I's, Scheduler II's Scheduler III's, Scheduler Leads
Responsibilities: Assist the Director of Patient Access with managing scheduling department expenses for the department, oversees and hiring of direct reports, provide performance feedback, manages scheduling workflows.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
Minimum Required Education: Bachelor's degree.
Preferred Education: Not Applicable
Experience: One year scheduling in a healthcare setting, preferred.
Certificates, Licenses, Registrations
N/a
The Outpatient Scheduling Manager is responsible for outpatient scheduling department.
These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.
§ Direct, staff, and supervise the Outpatient Scheduling department, including hiring, evaluations, disciplinary action, orientation, and training.
§ Oversee and monitor quality control to ensure sound and compliant practices are followed
§ Make decisions pertaining to patient care, complaints, and problems that impact patient care and satisfaction
§ Remain knowledgeable of diagnostic tests and procedures performed, and serve as a resource for patients, staff, clinical areas, and physician office staff by answering questions and resolving problems
§ Assist the Education Coordinator by identifying instructional deficits and develop appropriate educational tools for patients and physician office staff
§ Answer calls related to scheduling and registering outpatient testing for patients and physician offices
§ Promote collaborative medical staff and ancillary department relationships through availability, timely follow up on all issues, and personal one-on-one meetings
§ Effectively coordinate scheduling of multiple tests/procedures with the appropriate staff and resources
§ Demonstrate a strong working knowledge of ICD coding requirements
§ Use appropriate software for medical necessity checking and explain ABN/letter of understanding to patient
§ Keep abreast of trends and changes in various insurance requirements
§ Ensure department maintains established productivity requirements, and maintains a 96% or greater accuracy rate
§ Actively participate in service recovery and customer service activities to ensure a superior customer contact
§ Report all statistical information for the scheduling department
§ Maintain effective interdepartmental communication
§ Act as a liaison between patients, families, and healthcare providers
§ Attend required hospital-wide orientations, meetings, and in-services
§ Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care
Reports to: Director, Patient Access
Supervises: Scheduler I's, Scheduler II's Scheduler III's, Scheduler Leads
Responsibilities: Assist the Director of Patient Access with managing scheduling department expenses for the department, oversees and hiring of direct reports, provide performance feedback, manages scheduling workflows.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Required Education: Bachelor's degree.
Preferred Education: Not Applicable
Experience: One year scheduling in a healthcare setting, preferred.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.