Job Details

About Grocery Outlet:* Our Mission: Touching lives for the better* Our Vision: Touching lives by being the first choice for bargain-minded consumers in the U.S.* Our Values & Behaviors: Achievement, Diversity, Entrepreneurship, Family, Fun, Integrity & ServiceAbout the Role:The Store Lead isa critical position responsible for creating a welcoming environment and ensuring the store (or assigned department) operates at the highest standard of quality and service.Whether overseeing the Front End or a Fresh Department, you are the bridge between store management and the team. The ideal candidate acts as a role model who enjoys interacting with people, works well under pressure, balances management support duties with hands-on work, and maintains a positive, can-do attitude. You will be responsible for inventory control, merchandising, team support, and delivering the customer service our shoppers expect. This role reports to the Store Manager.Responsibilities Include:Leadership & Team Development* Task direction and support: Provide guidance to associates, acting as both a team member and a leader to ensure harmony and productivity.* Workflow Management: Monitor workflow and support break coverage coordination and ensure breaks, tasks, and customer needs are handled promptly.* Policy Enforcement: Model and reinforce company policies, procedures, and programs, and promptly elevate any concerns or issues to management to ensure a safe, positive environment for customers and employees.Customer Service & Sales* Sales & Margin: Maintain a strong focus on driving top-line sales and improving margin through effective ordering, strategic product merchandising, and consistent operational execution across the department, all while upholding Grocery Outlet Brand Standards.* Customer Engagement: Interact with customers with kindness and enthusiasm, answering questions and ensuring they feel welcome.* Problem Resolution: Willingly and promptly address customer complaints or concerns, including expediting returns, refunds, or helping locate items.* Pricing Execution & Shrink Controls: Product related to all receiving, including DSD, markdown management, throwaway optimization, and unidentified shrink mitigation measures.Operations, Inventory & Merchandising* Inventory Management: Take inventory of merchandise and replenish/order products to drive sales and minimize out-of-stock.* Receiving & Logistics: Perform receiving duties, verify orders against invoices, report shortages, unload trucks, and organize stock rooms.* Stocking & Rotation: Ensure freshness and quality by rotating stock, discarding outdated products, and filling assigned sales floor areas.* Store Conditions: Maintain a clean, safe, and orderly store/department, ensuring compliance with all guidelines and proper pricing/signage while adhering to Grocery Outlet Brand Standards.* Merchandising: Drive product performance by creating detailed ordering plans, managing inventory flow, and executing strategic visual displays that capture customer attention.Financial & Administrative (As Applicable)* Cashier Support: Review and accept customer checks, perform overrides/voids, and resolve cashiering-related issues.* Office Duties: Perform miscellaneous office duties, such as handling incoming/outgoing mail and ordering supplies.* Equipment Operation: Safely operate backroom equipment such as pallet jacks, balers, and cardboard/trash compactors.Food Safety, Safety and Compliance* Maintain clean work environment.* Ensure documentation is completed (cleaning logs, temp logs).* Follow food safety/handling procedures, safety and company policies.About You:* High school diploma, GED, or equivalent preferred.* Previous grocery or retail experience required. 2-5 years preferred.* Flexible schedule to meet business needs.* Ability to work in harmony with others as a team member and leader.* Ability to interpret, understand, and follow instructions.* Ability to deliver friendly, courteous, prompt customer service.* Excellent verbal, written, and listening communication skills.* Ability to interact with customers, associates, truck drivers, and vendors, all with a smile.* Ability to work in stressful situations with the public and management.* Prior bookkeeping or perishable experience is a plus.* Forklift or pallet jack experience preferred.Work Conditions (may include, but not limited to the following)* Bending, walking, standing, lifting and kneeling for extended periods of time.* Lifting up to 50 lbs. frequently or with team assistance when necessary.* Duties in various parts of store in different temperatures and work environments.* Interacting with customers, associates, truck drivers, and vendors.To learn about how we collect, use and secure your personal information. Click here to see our privacy policy.