Job Details

Supervisor, B2B Technical Implementations Position Summary:

The Supervisor, B2B Technical Implementations oversees the B2B Technical Implementation Specialists through implementation operations. As part of this process, the supervisor schedules and assigns work, establishes priorities, monitors progress, and assists with resolving higher-level issues for the department. In addition, the supervisor serves as the intermediary in analyzing, monitoring, and tracking resolutions on implementation activities and help desk tickets.

• Why does this role matter? The B2B Technical Implementation team plays an integral role within the company by executing successful implementations with our partners and clients, and the Supervisor of the team gives direction and guidance to the team to drive forward operational excellence.
• What impact will the hire have in their first 6 months? Within the first 180 days, the Supervisor of B2B Technical Implementation team can expect to have assisted with project kick-offs, monitored numerous implementations from start to finish, report monthly updates on project statuses, and identify and implement internal process improvements.

What You'll Do As Our Supervisor, B2B Technical Implementations:

• Oversee and assign new B2B implementation projects and connectivity changes and/or issues.
• Participate in kick-off calls with new partners and their corresponding support teams including, but not limited to Payer Relations, Trading Partners, and Channel Partners.
• Supervise ongoing and upcoming implementation and connectivity projects to ensure accurate and efficient project resolution.
• Oversee operational support for implementation practices, issues, and help desk tickets.
• Participate in hiring, management, and evaluation of assigned team member's performance.
• Oversee assigned associates' progress on projects, documentation, and follow up.
• Coordinate or assist in coordinating between partners and our core development team to troubleshoot issues and questions as they arise during implementation or connectivity testing.
• Proactively provide timely communications regarding updates, issues, and resolutions.
• Perform tests on production applications and prepare recovery procedures for applications.
• Live DentalXChange's company values - Actively Care, Try Hard, Be Humble, and Feedback is a Gift.
• Other duties as assigned.

What You'll Bring to the Team:

• Minimum 1 year of hands-on supervisory experience.
• At least 2 years of experience with EDI transaction types (X12 837D, 270/271, 835, XML, etc.)
• Experience with Postman and SoapUI.
• Associate or bachelor's degree in a technical or engineering field helpful.
• Ability to effectively supervise staff through time management and prioritization.
• Ability to change course as needed and act quickly.
• Effective planning and documentation skills.
• Strong verbal and written communication and interpersonal skills.
• Proficient in all MS Office applications and use of the internet.

Pay range: $60,000 - $73,000 annually, DOE.

What We Offer

• Challenging and rewarding career opportunities with room for growth as we grow!
• Medical, dental, and vision benefits - eligible first of the month after start date
• Unlimited PTO
• Paid time off for sick, jury duty, bereavement
• 10 company paid holidays
• 401k with company match
• Health Advocate
• Healthcare and dependent care flexible spending accounts
• Friendly co-workers and a positive culture!

EDI Health Group dba DentalXChange understands the importance of privacy and takes seriously the need to protect job applicants' personal information. Applicants should be aware that we collect and use personal information in accordance with the California Consumer Privacy Act (CCPA). For more details on how we handle your information and your rights under the CCPA, please visit our Privacy Policy.

DentalXChange is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. The more inclusive we are, the better our work will be.