Job Details

About the Job

About West Marine

We don't just sell anchors and rigging. We sell a love of the water that lasts for generations.

We don't just sell life jackets and flares. We sell peace of mind for your most precious cargo.

We don't just have a passion for boating. We have a lifetime of experience that we can't wait to share with you.

So when you shop at West Marine, it's not just for boating gear – it's for the pure pursuit of more water and less hassle.

If you have a passion for being on the water and are looking to join a world-class organization, then West Marine is the place for you! West Marine is recognized as the premier multi-channel retailer of boating and fishing supplies with more than 230 stores located throughout 37 states and Puerto Rico. When you work at West Marine, you're part of a family; one that values spending quality time on the water, doing the things you love, and sharing that passion with our customers and community.

Position Summary:

West Marine Pro is seeking a Pro Inbound Sales Representative to service Pro Customers across the channel.

The Inbound Sales Representative is a proactive and results-driven individual. This role is essential to delivering outstanding customer service while also identifying and capitalizing on sales opportunities. The ideal candidate will have strong communication skills, a customer-first attitude, and a passion for meeting and exceeding sales targets. West Marine is a Drug Free Workplace and an Equal Opportunity Employer.

Compensation Structure:

In this role, you will be compensated with a fixed hourly wage plus 2% commission on margin dollars of sales that you place. You will receive regular pay based on the hours worked, with payments made on a consistent schedule.

Primary Responsibilities:

Customer Interaction and Sales

• Handle incoming customer calls and emails promptly and professionally.

• Ensure a positive and high-quality customer experience through all sales interactions.

• Place customer orders, answer customer's inquiries, and provide accurate information about products and services.

• Coordinates sales efforts with marketing programs; promotes product/company focuses.

• Serves as a point of contact and assists in maintaining relationships with accounts.

• Keeps detailed records of customer interactions and transactions by utilizing Salesforce for activity tracking.

• Staying updated on new products, features, and industry trends.

• Provides support to colleagues when needed

Problem Resolution:

• Diagnose and troubleshoot customer problems, offering solutions and alternatives.

• Escalate unresolved issues to the appropriate departments when necessary.

• Follow up with customers to ensure their issues are fully resolved.

Education, Experience & Skills:

Minimum education required/preferred, area of study:

• Minimum High School or GED.

• Associate or bachelor's degree preferred.

Minimum years of relevant experience preferred/required:

• 2+ years Sales experience

• 3+ years Customer service experience

• Proficient knowledge of marine products and/or the marine industry required.

Additional skills/knowledge required include:

• Strong communication, organizational and customer service skills

• Sense of urgency and ability to work in a fast-paced environment.

• Computer literate, including Microsoft Office, Excel, Word

• Ability to foster relationships with customers.

• Proficient in Salesforce Service or Sales Cloud preferred