Job Details

Job Title: Lead Dispatch & Delivery Operations Coordinator
Location: Chesapeake, VA
Employment Type: Contract
Pay Rate: Up to $21/hr

Role Overview

This is a dispatch-heavy, fast-paced operations role supporting a high-volume in-home delivery warehouse environment. The Lead Dispatch & Delivery Operations Coordinator serves as the central communication hub between delivery driver teams, contractor leadership, and internal operations. This role focuses on real-time decision-making, accountability, and ensuring smooth execution of daily delivery routes.

This is not a traditional call-center customer service role. The ideal candidate brings maturity, confidence, and hands-on operational experience, with the ability to communicate firmly and respectfully with field teams.

Key Responsibilities

Dispatch & Route Oversight

• Monitor 6-10 active delivery routes daily
• Maintain continuous phone contact with driver teams during deliveries
• Track route progress, delays, and exceptions; reroute as needed
• Address driver performance issues and escalate to contractor leadership when required

• Communicate with customers during in-home deliveries to clarify services and expectations
• De-escalate complaints and resolve issues in real time
• Act as liaison between drivers and customers to protect service quality

• Direct returning driver teams on haul-away, trash segregation, and asset drop zones
• Ensure drivers complete warehouse check-in procedures
• Identify and report missing assets or non-compliance

• Provide direction and escalation support to CSR staff during shift
• Document daily service disruptions, late departures, and operational issues
• Share insights and recommendations with Operations leadership

• Fluent in English and Spanish (verbal translation required)
• 3+ years of experience in dispatch, logistics, field operations, or delivery coordination
• Strong phone presence; confident, calm, and assertive under pressure
• Comfortable working in a warehouse environment with live driver communication
• Reliable, professional demeanor in customer-facing escalation scenarios

• Hands-on background (appliance installation, furniture delivery, handyman, or trade roles)
• Prior leadership experience in dispatch, warehouse, or delivery operations
• Experience with TMS tools such as Descartes Route Planner, CLX, or similar systems