Job Details

Overview

We are looking for a determined, detail-oriented Night Auditor to join our team at the brand new Hampton by Hilton Venice Isola Nuova.

Position Overview:

You will be the first point of contact for our guests, playing a crucial role in ensuring their stay is pleasant and comfortable. You will be expected to handle check-in and check-out, manage reservations, and provide information about the hotel and the area. This role requires excellent communication skills, a friendly attitude and the ability to work in a fast-paced environment.

Primary Responsibilities

• Greet guests upon arrival, providing a friendly and professional first impression.
• Manage the check-in and check-out process efficiently and accurately.
• Handle guest questions and requests in person and over the phone.
• Manage reservations, including changes and cancellations, using the hotel's property management system.
• Provide information on hotel services, amenities, and local attractions.
• Respond to guest complaints and concerns in a timely and professional manner.
• Maintain a clean and organized reception area.
• Collaborate with other hotel departments to ensure a seamless guest experience.
• Perform necessary administrative tasks, including billing and cash handling.
• Perform closing, reopening, and squaring the various cash registers.
• Ensure the safety of guests during the night.

Qualifications

• High school diploma or equivalent; training in hospitality or a related field is a plus.
• Previous experience in a front office or customer service role, preferably in a hotel.
• Strong communication and interpersonal skills.
• Computer proficiency and experience with property management systems (PMS) preferred.
• Ability to work flexible hours, including weekends, holidays and overnight shifts.
• Excellent problem-solving skills and attention to detail.
• Positive attitude and passion for hospitality.
• Good communication skills in Italian and English, other languages are a plus.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and career advancement within a leading hotel brand.
• Supportive and collaborative work environment that values innovation and teamwork.
• Comprehensive training and development programs.
• Opportunities to make a significant impact in a brand new hotel.
• Discounted rates for stays and dining at internationally branded hotels.