Job Details

Overview: As the Front Desk Night Auditor, you are responsible for ensuring all revenue is posted nightly by performing End of Day procedure, including credit card reports, interface connections and nightly host reports. Also, you are focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this position, you will have a direct impact on the overall experience of our guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the resort until they check out. You will be responsible for welcoming our guests and accurately verifying all information during the check-in process and following up during check-out. In this role, accuracy and accountability of payment verification, process of deposits, check cashing and exchange of currency is essential. Responsibilities will also include assisting guests with safety deposit boxes and posting miscellaneous charges. You must possess a passion for guest services, values problem resolution and enjoys working in a fast paced environment.

Responsibilities

• Checking in and out guests
• Collecting payments
• Hearing guest concerns and comments
• Giving area information
• Assisting with reservations and resort operators when needed
• Adjustments to Revenue including room rate, F&B package and Spa/Golf package
• End of Day procedures including completing the night audit checklist
• Reconciling and batching credit cards
• Troubleshooting guest concerns regarding credit cards and restaurant and outlet postings
• Run daily Micros and SMS reports
• Pay out Due Backs and give change
• Perform periodic maintenance function in PMS
• Adjustments to Revenue including room rate, F&B package and Spa/Golf package
• End of Day procedures including completing the night audit checklist
• Reconciling and batching credit cards
• Troubleshooting guest concerns regarding credit cards and restaurant and outlet postings
• Run daily Micros and SMS reports
• Pay out Due Backs and give change
• Perform periodic maintenance function in PMS
• Perform other duties as assigned

Qualifications

• 1-2 years guest service/customer service experience, preferably in a hospitality/hotel environment
• Ability to work overnights (11 pm to 7 am), weekends and holidays
• Ability to lift, push, pull a minimum of 30 pounds
• Ability to stand and/or walk for an extended period of time
• Ability to stoop, kneel, reach or perform repetitive foot and hand action
• Ability to bend at waist
• Ability to understand written and verbal instructions
• Must have excellent written and oral communication skills
• High school diploma or GED
• Excellent problem solving skills
• Excellent math skills
• Ability to use or learn SAP, PC software applications, SMS-Host, POS and Email.
• Must have ten-key calculator typing skills
• Must have a working knowledge of Microsoft Excel and Word
• Must have a valid driver's license