Job Details

Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and at the present time, we are actively interviewing Shift Leaders for our brand new Norfolk, VA (Granby St.) located at 155 Granby St. Norfolk, VA 23510. As a Shift Leader with Insomnia Cookies you are the captain of our bakery day or night! You understand what it takes to Own the Night (and beyond), by predicting the flow of business during a successful shift. Your hands?on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

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Our Sweet Shift Leader Perks

• Flexible part?time work schedules


• Pay?on?Demand (daily pay for shift earnings)


• Paid vacation and sick time off


• Interactive training & mentorship


• Pet insurance for your furry loved ones


• Job stability with a rapidly growing, reputable company


• Achievable growth/promotion opportunities


• Work in a fun, exciting team environment


• Employee discount and free cookies with every shift!

What Will I Do as a Shift Leader?

• Provide incredible customer service and quality products to all guests throughout their experience within our bakery


• Support store leadership by maintaining operations during your shift, communicate pertinent information, monitor production efficiency, hold the team accountable to company standards and procedures, and assist in training and coaching team members


• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team


• Support and work alongside the Cookie Crew


• Provide a safe, clean working environment for our guests and staff and adhere to safe food handling practices


• Manage cash handling and deposits

Desired Skills / Experience

• At least 1 year of working experience in a customer?service?focused role


• Point of Sale systems experience


• Outstanding communication, time management, and people skills


• Outgoing/friendly/patient demeanor


• Detail?focused and results?oriented


• Ability to lead by example and motivate others


• Ability to lift up to 40 lbs


• Legally eligible to work in the United States


• Must be 18 years or older to be employed