Job Details

Victim Services Specialist

The Norfolk Police Department is committed to representing one of the most diverse cities in the region. Norfolk is home to over 244,000 residents including an array of social, economic, and ethnic groups. It is the Norfolk Police Department's mission to recruit, attract, and maintain a diverse work agency that will represent our city, citizens, and the communities we serve. The Norfolk Police Department is seeking to hire a Victim Services Specialist. This position provides crisis stabilization and support services to crime victims, witnesses, survivors, and co-victims and assists with concerns resulting from victimization. Identifies and coordinates referrals and services. Serves as a liaison with criminal justice professionals and community agency representatives, to address the rights of and access to processes and services for crime victims, witnesses, survivors, and co-victims. Performs other job-related duties as required.

Provides functions to include but not limited to:

• Provides crisis stabilization and support services to crime victims, witnesses, survivors, and co-victims and assists with concerns resulting from victimization. Skilled in obtaining information from individuals served and other sources. Identifies and coordinates referrals and services.
• Provides information using a trauma-informed approach to crime victims, witnesses, survivors, and co-victims related to the criminal event and/or associated criminal justice response, policies, and practices.
• Provides information to individuals served related to legal terms and court processes.
• Understands, upholds, assists with education and exercise of, and ensures integration of victims' rights per statutory and constitutional laws into program and departmental responses.
• Prepares and maintains statistical records.
• Records case information and appropriate documentation in an identified case management system.
• Serves as a liaison with advocacy groups, service providers, community outreach services, law enforcement personnel, and others.
• Performs other job-related duties as assigned.

Work requires professional-level knowledge which is acquired in a Master's degree level of study or equivalent in social or behavioral sciences, criminal justice administration, or a directly related field. Experience in crisis and trauma intervention.

Valid driver's license; Requires ability to obtain National Crime Information Center/Virginia Crime Information Network (NCIC/VCIN) certification and First Aid certification.