Job Details

Job Summary:
Responsible for providing beverage service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service.
Available Shift:
Swing Shift: 6:00PM-2:30AM
Supervisory Responsibilities:
* No, supervisory responsibilities.
Duties/Responsibilities:
* Responsible for providing beverage service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service.
* Picks up empty glasses and returns them to the proper area.
* Assists in the preparation of drink orders as required (icing glasses, garnishing drinks).
* Works in assigned area, taking drink orders, presenting drinks to customers, accepting payment, and giving change when necessary.
* Maintains a clean station at all times and performs assigned side work duties such as stocking coffee, glasses, cream, sugar, beverage napkins, etc.
* Cleans and replaces dirty ashtrays.
* Possesses complete knowledge of all procedures related to the job.
* Ensures that all guests are treated in a prompt, professional, and courteous manner.
* Knows the menu items, specials, and prices.
* Takes orders accurately and completely.
* Knows the current wine list and has an understanding of the different wines.
* Completes all side work and other duties as assigned in a timely manner.
* Offers assistance to all guests regardless of where they are seated.
* Upholds standards by setting examples with appearance and work ethic.
* Works to ensure a clean and sanitary work area at all times.
* Handles any guest's complaints or problems promptly and courteously.
* Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur.
* Keeps work area clean.
* Ensures thorough communication between shifts.
* Remains up to date on all Departmental Policies and Procedures.
* Understand that schedules are subject to change.
* Complies with all departmental rules, side work assignments, and departmental procedures.
* Ability to work flexible shifts and days of the week, including holidays.
* Performs all other duties specified or assigned.
Minimum Education and Experience Requirements:
* Must be at least 21 years of age.
* High School Diploma or equivalent.
Knowledge, Skills, and Abilities:
* Must be able to lift at least twenty (20) pounds at one time and grip necessary items (glasses, pens, pads, garnishments, money, etc.)
* Must be able to stand and walk for long periods as well as bend, stoop, and twist while serving cocktails.
* Must have excellent customer service and communication skills as well as the ability to respond to visual and aural cues.
* Must be able to work in a smoking environment.
* Must have money-handling experience and basic math skills.
* Must possess outstanding interpersonal communication skills to effectively interface with guests and team members.
* Possesses the ability to work under pressure.
* Must also possess a cooperative, helpful, and friendly nature, and present a neat, clean, well-groomed appearance.
* Is always clean and neat, in proper uniform, including nametags, I.D. badge, and slip-resistant shoes.
* Reports to work on time; signs and swipes in properly.
* Possesses complete knowledge of all procedures related to the job.
* Must attend and pass Care (Controlling Alcohol Risks Effectively)
* Understands and adheres to the Cut Off Procedures
* Ability to communicate with Team members and guests
* Ability to be a TEAM player
* Ability to successfully fulfill the pre-employment process
Certifications, Licenses, and/or Registrations:
* Gaming license/registration as required by jurisdiction(s).
Physical Requirements:
* Prolonged periods of standing on feet and walking
* Must be able to lift up to 25 pounds at times.
* Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust