Job Details

Salary: $98,475.00 - $157,560.00 Annually
Location : Prince William County, VA
Job Type: Full-Time (FT)
Job Number: 202510053
Department: PUBLIC SAFETY COMMUNICATIONS
Division: ADMIN
Opening Date: 09/16/2025
Closing Date: 9/30/2025 11:59 PM Eastern
GRADE: D61
Hiring Salary: $98,475.00 - $157,560.00

Introduction
Are you a collaborative leader with experience overseeing emergency telecommunications operations or managing public safety call center operations? The Prince William County Department of Public Safety Communications is seeking a highly motivated and experienced Assistant Director of Operations to join our team. The Department has multiple accreditations and certifications and is located in Virginia's second most populous County.

About This Role:

This role oversees 4 direct reports and 100+ personnel in total, which are the 24x7x365 operations of the public safety communications center. Responsibilities include ensuring adequate staffing and the management of personnel receiving and dispatching emergency and non-emergency calls for police and fire/rescue service. Other responsibilities include process improvement, conflict resolution, progressive discipline, budgeting, and identifying and implementing best practices and industry trends. Substantial amount of networking, both internal and with other county employees, as well as with outside jurisdictions and personnel is an integral part of this position. The ideal candidate must be flexible, approachable and compassionate and must work collaboratively with the leadership team.

Minimum Requirements:

The successful candidate must be agile and dynamic at all times in order to address a constantly changing environment in the public safety communications department. The candidate shall be punctual, reliable, and trustworthy, with excellent communications skills.

• High school diploma or GED is required.
• Minimum 8 years of full-time related experience, including supervisory experience is required.
• Must successfully pass full background investigation to include polygraph, psychological evaluation, and drug test.

Preferences:

Preferred applicants should be knowledgeable in the following: Call Handling Equipment (CHE), Audio Recording Technology, Computer Aided Dispatch (CAD), Land mobile radio (LMR), Records Management Systems (RMS), Mobile Data Terminals (MDT), Department of Criminal Justice Services (DCJS), Commission on Accreditation for Law Enforcement Agencies (CALEA), Emergency Medical Dispatch (EMD), National Center for Missing & Exploited Children (NCMEC) and Virginia National Information Network (VCIN).

Work Schedule:

The normal schedule is Monday through Friday in 8-hour increments, but the ever changing and challenging dynamics in the communications center will demand short notice adjustments and flexibility with the work schedule.

Starting Salary Range:

$98,475.00 - $157,560.00
Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.

Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.
The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:

• Temporary
• Provisional
• Seasonal employees

Click on the link below to explore our plans and rates.
01

By submitting this application, I understand the following: 1). Only the information provided on my application is used to determine my qualifications; 2). My resume will not substitute for the education, work experience and required fields on the County application; 3). Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited and 4). If selected, my employment dates will be verified back three (3) years (if applicable), with a required reference from my current or most recent employer.

• Yes, I acknowledge and understand the above statement and wish to continue in this process.
• No, I do not wish to proceed any further in this process.

02

From the options below, please select the response that best represents your highest level of completed education.

• Master's Degree
• Bachelor's Degree
• Associate Degree
• High School Diploma or GED
• None of the above

03

This position will entail management of four squads that provide 24x7x365 coverage on the operational floor of a public safety answering point and emergency communications center. Which of the following do you have experience with: (Check all that apply)

• Managing personnel in a 24x7x365 environment
• Personnel Management System
• Call Handling Equipment
• Computer Aided Dispatch
• Land Mobile Radio
• Next Generation 9-1-1 implementation
• Records Management System
• Recording System
• None of the above

04

From the options below, please select the response that best represents your highest level of experience in managing personnel in a 24x7x365 environment.

• More than 20 years
• 16-20 years
• 11-15 years
• 8-10 years
• 1-7 years
• No experience

05

What is the greatest number of personnel you have managed:

• More than 100 personnel
• 75-100 personnel
• 50-75 personnel
• 25-50 personnel
• 25 or less personnel
• None of the above

06

Please select all that you have professional experience conducting. (Check all that apply)

• Creating action plans
• Coordinating/leading meetings
• Process improvement
• Conflict resolution
• Progressive discipline
• Budgeting
• Identifying and implementing best practices and industry trends
• Networking
• None of the above

07

Please identify your years of experience working in a public safety communications center.

• More than 20 years
• 16-20 years
• 11-15 years
• 6-10 years
• 1-5 years
• None

08

Please indicate any formal certifications you possess directly related to PSAP management: (Check all that apply)

• ENP
• CMCP
• PMP
• CPE
• CCM
• RPL
• None of the above

09

Please indicate the areas with which you are familiar. (Check all that apply).

• Commission on Accreditation for Law Enforcement Agencies (CALEA)
• Department of Criminal Justice Services (DCJS)
• Emergency Medical Dispatch (EMD)
• National Center for Missing & Exploited Children (NCMEC)
• Virginia National Information Network (VCIN)
• None of the above

Required Question