Job Details

Remote Customer Care Advocate Tricare - Virtual Hampton Roads Va

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

Note: You must be physically present and working from an eligible hiring state to be considered for this role. This role is open to candidates physically located in: AL, GA, KY, OK, NC, SC, TX and Hampton Roads, VA.

Your resume must clearly reflect at least 2 years of customer service experience to be considered.

Founded in 2008 as a Service-Disabled Veteran and Minority-Owned IT company, VGS has grown into a trusted partner in veteran-centric customer engagement. We proudly employ Veterans, Military Spouses, and Caregivers in roles supporting both commercial and government clients. VGS is seeking experienced contact center professionals for full-time, at-home positions supporting TRICARE beneficiaries. Our next new hire class begins October 20, 2025.

Job Duties Include:

• Responding to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims.
• Successfully completing five weeks of paid virtual (at-home) training and applying learned skills on the job.
• Operating a PC to extract information, document inquiries, and track activities in the database.
• Thoroughly documenting inquiry outcomes for accurate tracking and analysis.
• Coordinating with team members to ensure timely handling of TRICARE member requests.
• Working under the supervision of a virtual (at-home) supervisor to answer questions and escalate complex issues when necessary.
• Meeting quality, member experience, and first-time resolution objectives while responding to customer needs.
• Maintaining a productive work environment and proactively addressing issues such as internet connectivity challenges.

The Pay While in training you are paid a flat rate. After completing the training, the pay increases. After 60 days employment you are eligible for benefits medical, dental, vision, FSA, 401K, and paid time off benefits. If you already have medical benefits you want to keep it, you can and allocate your benefit dollars elsewhere.

Note: The pay range during training starts at $14 per hour, and increases post-training, with additional consideration for periodic increases.

Performance incentives are also offered for the role. Full-time, long-term employment (not seasonal or contract). 8 weeks of training. Competitive benefits package, including:

• 11 paid holidays
• Paid time off (PTO)
• Medical, dental, and vision coverage
• Long- and short-term disability
• Term life insurance
• 401K retirement plan

Excellent communication skills ability to adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict. An aptitude to serve military members and their beneficiaries with the care, empathy, accuracy, and quality they deserve when calling about their TRICARE benefits is a requirement. Customer service experience is desired - Call center experience is ideal. Predictable and reliable attendance. Highly developed sense of integrity and commitment to customer satisfaction. Be a team player. Ability to pass a drug screen and background check. Ability to attend and successfully complete the 8 weeks paid required training. Have a minimum of a High school diploma or equivalent. Be a US citizen. Handy with MS Windows and other computer applications. Have your own computer and monitor with accessibility to wired high speed DSL or Cable modem for a home office (Satellite internet service, MOBILE Internet. or Hotspots not allowed for this role). 2 years of customer service experience.

Minimum Computer Requirements (Training Phase):

• Processor: Intel i3 or AMD Ryzen 3 (or higher)
• RAM: Minimum 4 GB
• Disk Space: At least 120 GB available
• Browser: Microsoft Edge or Google Chrome
• Internet Speed: Minimum 100 Mbps download / 20 Mbps upload
• Connection: PC must connect via Ethernet cable
• Not permitted: Wi-Fi, Wi-Fi extenders, satellite (e.g., Starlink), hotspots, or mobile internet (e.g., T-Mobile), VPN
• Not Supported: Chromebooks

Candidates must have internet router or modem that can connect PC to the modem via ethernet cable (not via WI-FI). Chrome book computers do not work.

Eligibility Requirements (Non-Negotiable): U.S. Citizen. Must reside in Alabama, Georgia, Kentucky, North Carolina, Oklahoma, South Carolina, Texas, or Hampton Roads Virginia. Minimum of 2 years of customer service experience (call center experience strongly preferred). Type 35 WPM. Must pass drug screen, background check, and U.S. government security clearance. Personal PC/laptop required for training with a wired high-speed internet connection (company equipment provided after training). Predictable, reliable attendance is required.