Job Details

Sentara is hiring a Guest Relations Representative in Williamsburg, Virginia. This is an on-site, Part-Time Rotating shift opportunity with great benefits. The hours are 7 am - 3 pm. The shedule will be (3) 8-hours shifts during the week and every other weekend. The Guest Relations Representative is responsible for verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services. Responds promptly to patient, family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs. Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facility and departmental policy and procedure. Facilitates improved customer service by identifying, ...Relations, Guest, Customer Service, Healthcare, Evaluation, Benefits, Business Services