Job Details

Overview

Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world. Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. The Title Express Processor assists auto insurance companies with procurement of vehicle titles and title paperwork, and collaborates with financial institutions and vehicle owners.

Responsibilities

• Call queue: answer basic TE questions, provide claim updates, and direct callers to the correct party or team if applicable.
• Process Total Loss Packets: create and send all documents required per state guidelines.
• Initial Lien Holder calls: secure payoff information, Letters of Guarantee, and copies of titles.
• Initial calls to owners/insureds: communicate packet expectations to inform owners of the documents to be sent to them.
• Follow-up calls to owners/insureds: obtain missing or corrected documents as needed.
• Follow-up calls to Lien Holders for required documents listed in the initial call.
• Send revised packets to owners/insureds as needed.
• Adhere to internal cycle times and auditable criteria.
• Review mail for compliance with state guidelines and validate documents before approving: "Okay to Pay" to the owner/insured and the insurance company after final file review for compliance.
• Monitor and manage a shared inbox to ensure tasks and directives are addressed per company policy, timelines, and contractual obligations.
• Perform other tasks as assigned by management.

Requirements

• 1 year of office customer service experience
• HS diploma or equivalent
• Must live in the United States
• Proficient with basic office equipment and Microsoft products
• Ability to identify/analyze vehicle title documents within company and state guidelines
• Ability to work closely with state DMVs and lien holder entities
• Problem solver; ability to multi-task
• Basic 10-key proficiency
• Ability to work in a fast-paced environment
• Excellent written and verbal communication skills
• Excellent customer service skills and attitude
• Basic math skills
• Ability to delegate/prioritize workflow
• Ability to work independently or in a team
• Ability to read/write in English fluently and effectively
• Valid driver's license
• Occasional overtime as needed

Compensation & Benefits

Pay: $16.04 - $22.00 hourly

• Medical/Dental/Vision
• 401k with company match
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP) at no cost
• Vacation & Sick pay
• Paid company holidays
• Life and AD&D insurance
• Various employee discounts

Compliance & Notice

E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work

At Copart we connect auto buyers and sellers around the world using patented, industry-leading virtual bidding technology. We invite our employees to share their innovative ideas and bring new products and processes to life. Every day offers a chance to be an owner at Copart.