Job Details

Audio-Visual Specialist

Primary role: Subject matter expert in the installation environment in the Audio-Visual field.

Maintain, and manage the Audio Visual (AV) architecture on NIPR and SIPR networks, firmware upgrades, event support requirements, off-site location support.

Provide additional technical support necessary when needed. Additional support to include conference room build out / maintenance, routine cable maintenance, and equipment inventory.

Prioritize end user trouble tickets, assist with problem as they arise and point direct users to the appropriate department/office for action.

Provide day-to-day support in for Video Teleconferencing (VTC) and A/V conference rooms.

Clearance Level: Secret (TS desired)

Certifications (IAT Level II) One of the following:

• Security+ CE
• GIAC Security Essentials Certification (GSEC)
• Security Certified Network Professional (SCNP)
• System Security Certified Practitioner (SSCP)

Required Skills:

• Minimum of five (5) years of operational experience in the Audio-Visual field
• 5+ years' experience requiring the following:
• Government customer support.
• A position that requires ensuring positive customer relationships.
• Independence in problem solving and analytical skills.
• Time management, accountability and relationship skills.
• Ability to multitask and effectively manage multiple priorities.
• Strong PowerPoint skills
• Strong Microsoft Office skills (Word, Excel, PowerPoint)

Desired Skills:

• Active Microsoft Operating System Certification (e.g. Windows 10) OR one (1) AV/VTC certification
• Knowledge in Extron A/V equipment