Job Details

Case Manager IV - Housing Stabilization Specialist

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Case Manager IV - Housing Stabilization Specialist

Salary

$50,624.05 - $84,620.59 Annually

Location

VA 23513, VA

Job Type

Special Project w/Retirement

Job Number

13444

Department

Community Services Board

Opening Date

09/12/2025

Closing Date

9/22/2025 11:59 PM Eastern

• Description

• Benefits

• Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.

The NCSB is seeking a Case Manager IV in their Housing and Homeless division. The Housing and Homeless division serves individuals experiencing homelessness in Norfolk through a variety of programs including outreach, housing planning, emergency shelter, and supportive housing programs.

The Case Manager IV will provide comprehensive services to persons exiting Eastern State Hospital into the community. Provides relationship development for landlord recruitment. Provides assistance to consumers in the housing application process and for training and support to ensure housing stabilization. NCSB Staff roles may include assisting other units at times to assist them with coverage needs, specialized assistance, or to cross-train. Staff hired into direct service positions (direct service, monitoring direct service, supervising direct service) can work in units other than their primary role to provide administrative or direct service activities within their skill set, education, and training. They may also serve in "voluntary" activities outside of the NCSB's core services working with the public for community outreach events, service fairs, homeless outreach activities, homeless day shelters, neighborhood outreach events, trainings, etc. in a direct service, clinical, or administrative role.

Department Hiring Salary Range: $50,624-$58,217

Essential Functions

Essential functions include but are not limited to:

• Active engagement of persons that are identified as ready be exited from the state hospital. Active engagement of persons residing in the community, follow-up for effective engagement, and follow-through with making connections to housing and stabilizing existing housing.

• Provide unit training to new staff in the form of shadowing.

• Keep and submit accurate documentation of activities. including the collection and documentation of required information.

• Provide activities to overcome barriers to successful housing attainment.

• Assist with the development of applications for housing programs.

• Provide services in a person-centered environment, utilizing best practices and methods as directed by the grant activities.

• Work in the field and in the office, plus providing services in community settings such as streets,

public spaces, and benefits offices. Provides follow-along services to persons once housed to effectively transition them to those providing ongoing supports.

• Provide development of a housing acquisition plan based on the person's needs and preferences. Work effectively with rest of team to ensure ongoing work with consumer on the plan.

• Act as consumer advocate to ensure their voice is heard and barriers are overcome to meet critical and preference needs.

• Provide supervision to unit Interns.

• Provide direct assistance including attending appointments with consumers.

• Provide crisis counseling and intervention when necessary.

Education/Experience

Bachelor's degree in a human services field.

Considerable experience (3 years) in a human services field related to the area of assignment. Some assignments may also require specific experience working with various types of client populations; master's degree preferred in some areas.

Preferred:

• Experience working with people experiencing homelessness and behavioral health disorders.

• Experience assisting people in gaining housing.

Additional Information & Requirements

• Valid Driver's License may be required depending on assignment.

• Certification in basic first aid and CPR, depending on area of assignment.

• QMHP-A preferred.

Working Hours: Monday-Friday 8am-4:30pm

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

• Yes

• No

03

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee

• Yes - I am a previous City of Norfolk Employee

• No - I am not a previous or current City of Norfolk employee

04

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

05

Please select the highest level of education you have completed.

• High School Diploma/GED

• Associate's Degree

• Bachelor's Degree

• Master's Degree or higher

06

Is your degree in a human services field or related field? (i.e. Psychology, Sociology, Social Work, Counseling, etc.)

• Yes

• No

07

How many years of case management/Housing Stabilization/Skill Building experience do you have? This includes linking, monitoring, and advocating for clients

• No Experience

• Less than 3 years of experience

• 3-4 years of experience

• 5-6 years of experience

• 7 or more years of experience

08

Please describe your Case Management/Housing Stabilization/Skill Building experience.

09

How many years of experience do you have in a providing services to those with mental health and substance use disorders?

• No Experience

• Less than 3 years of experience

• 3-4 years of experience

• 5-6 years of experience

• 7 or more years of experience

10

Please describe your experience with mental health and substance use.

11

Please describe your supervisory experience and be sure to include the number of years and employees supervised.

12

Please describe your experience with the unhoused population.

13

Do you have a valid driver's license?

• Yes

• No

14

Please provide the name, email address, and phone number of your current or most recent supervisor

15

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

16

Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)

• Yes

• No

17

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran

• I am a Veteran

• I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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