Job Details

Salary: Negotiable
Location : Suffolk, VA
Job Type: Full Time
Job Number: 04093
Department: INFORMATION TECHNOLOGY
Opening Date: 09/04/2025
Closing Date: 9/25/2025 11:59 PM Eastern

Description
The City of Suffolk is seeking a visionary leader to serve as our next Director of Information Technology! This is an exciting opportunity to shape the future of technology in a fast-growing, dynamic community. As the head of the Information Technology Department, you will play a critical role in driving innovation, strengthening digital infrastructure, and ensuring our technology vision supports Suffolk's organizational goals, values, and commitment to exceptional public service. From planning and deploying cutting-edge systems to fostering collaboration across departments, this role offers the chance to make a lasting impact on how the City connects with and serves its residents.

We are looking for a forward-thinking professional who thrives on challenges, embraces innovation, and is passionate about leveraging technology to create a smarter, more connected Suffolk. If you are ready to lead with vision, deliver results, and be part of a city that values growth, collaboration, and community, we invite you to join our team!
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Essential Job Functions

• Directs as well as provides leadership and strategic direction for determining priorities, goals and objectives to meet the City's information technology needs. Plans, organizes and coordinates technology services to include computer operations, electronic maintenance, and technical support and complex project activities including the implementation of multiple advanced technology systems and the City's eGov activities. Evaluates, assesses and makes recommendations to City Manager and City Council with respect to citywide technology planning and improvements.
• Establishes, implements and evaluates internal systems to effectively meet operating goals and objectives. Develops and evaluates policies and procedures to effectively carryout departmental operations. Promotes staff collaboration, innovation and critical thinking in developing solutions and approaches to departmental issues. Responsible for effective employee relations and staff development. Oversees and performs employee evaluations. administers human resources policies and procedures and determines appropriate personnel actions.
• Manages department including budget research, development, preparation and budget monitoring to ensure cost effectiveness. Ensures that purchasing and financial transactions are properly conducted in accordance with City administrative policies and procedures.
• Develops proposals and reports on technology programs, projects, improvements, and related issues and presents recommendations to City Management, City Council and to other groups. Responsible for coordinating with City Manager for placement of items on City Council Agenda. Ensures reports, studies and plans are appropriately processed in accordance with federal, state and City ordinances.
• Partners with various departments and agencies for effective results and to establish long range goals and objectives.
• Monitors and researches trends in information technology, laws, rules, and City policy to develop strategies to achieve long range goals.
• Directs major system processes including operations, technical support, user interfaces, administration, and related activities for computer system, network, e-mail, Internet, Intranet, telecommunications and application system operations.
• Plans and implements additions, deletions and major modifications to the supporting infrastructure company-wide in coordination with corporate leadership.
• Oversees the implementation of network security at the corporate level.
• Anticipates future network needs, identifies proactive solutions to satisfy needs.
• Maintains security architecture in accordance with regulations and best practices.
• Manages telecommunications services and vendors,
• Ensures the stable operation and optimization of applications including ERP, Geographical Information Systems, Document Management, and Office Productivity applications.
• Maintains existing enterprise systems. Oversees the operation and integration of those systems in support of organizational mission and values. Facilitates development of enhancements or new systems to meet future needs.
• Oversees the uninterruptable service to critical e911 and public safety IT systems.
• Oversees the management of service desk activities and resolves escalated issues if necessary.
• Implements IT Service Management best practices for event, incident, service request, and problem management.
• Establishes and build relationships with vendors in conjunction with city leadership.
• Oversees all IT-related purchasing and budget usage. Works with accounting to develop budgets.
• Ensures tracking and maintenance of hardware and software assets.
• Develops and implements Life-Cycle Refresh plans.
• Performs other related duties as required.

Required Qualifications
Bachelor's degree in Computer Science, Information Technology, Management Information Systems, Business Administration or a related field and at least 10 years of progressively responsible IT and business/industry work experience to include: architecture design and deployment, systems lifecycle management and infrastructure planning and operations, with 5 to 7 years of leadership experience in managing multiple, large cross-functional teams or projects, and influencing senior level management and key stakeholders. ITIL Certification.
*The salary range for the position is negotiable based on qualifications and experience.*

Supplemental Information

• Comprehensive knowledge of modern methods, concepts, practices, and principles related to the architecture, design and integration of information systems and software applications. Knowledge of project management principles and ITIL best practices
• Knowledge of leadership techniques, principles and procedures to assign work, schedule, supervise, train, and evaluate the work of assigned staff. Knowledge of personnel recruitment, selection and the use of human resources information systems.
• Knowledge of principles and processes for providing customer services. This includes setting and meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to compare and/or judge the readily observable, functional, structural or compositional characteristics (whether similar or divergent from obvious standards) of data, people or things.
• Ability to speak and/or signal people to convey or exchange information. Includes giving instructions, assignments or directions to subordinates or assistants, and receiving instructions, assignments or directions from superiors.
• Ability to read a variety of reports, letters and memos, etc. Requires the ability to prepare correspondence, reports, forms, budgets, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak before groups of people with poise, voice control and confidence
• Ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagrammatic form; and to deal with several abstract and concrete variables.
• Ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of technical or professional languages including insurance, personnel and governmental terminology.
• Ability to utilize mathematical formulas; to add and subtract; multiply and divide; utilize decimals and percentages; understand and apply theories of descriptive statistics.
• Ability to inspect items for proper length, width and shape.
• Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under minimal level of stress and when confronted with persons acting under stress.
• Ability to monitor the performance of other individuals, or the organization to make improvements or take corrective action. Motivating, developing, teaching, and directing people as they work, identifying the best people for the job.
• Ability to use logic and reasoning to understand, analyze and evaluate complex situations and then to research information to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to the situation. Applies general rules to specific problems to produce answers that make sense. Combines pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Ability to evaluate the best method of research and then exercises appropriate judgment in establishing priorities and resolving complex matters. Considers the relative costs and benefits of potential actions to choose the most appropriate one.
• Ability to maintain high morale among all department employees. Shares knowledge with supervisors and staff for mutual and departmental benefit. Develops and maintains cooperative and professional relationships with employees, managers in other departments, representatives from organizations, and the general public. Tactfully and effectively handles requests, suggestions and complaints from other departments and persons.
• Ability to establish and implement effective administrative and management programs and procedures. Ability to plan and organize daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Implements work activity in accordance with priorities and estimated schedules. Performs a broad range of supervisory responsibilities over others. Highly developed ability to evaluate plan alternatives in relation to trends, costs, and social pressures and needs.
• Ability to communicate complex ideas and proposals effectively so others will understand to include preparation of reports, agendas, and policies. Excellent ability to listen and understand information and ideas presented verbally or in writing. Ability to handle a variety of human resources issues with tact and diplomacy and in a confidential manner.
• Ability to perform arithmetic, algebraic, and statistical applications. Ability to employ economic and accounting principles and practices in the analysis and reporting of financial data.

Seasonal Employees- No Benefits
Part-time Employees - Sick Leave (See below)
Full Time Employees are eligible for the following benefits;

Retirement (Virginia Retirement System employer) for employees hired on or after 1/1/14 - Hybrid Members
Hybrid plan members contribute 4 percent of creditable compensation to the defined benefit plan and 1 percent to the defined contribution plan each month. Members may voluntarily contribute up to an additional 4 percent in 0.5 percent increments to the defined contribution plan each month. Members can increase or decrease their voluntary contributions on a quarterly basis. With the mandatory and voluntary contributions to the defined contribution component of the plan, members can contribute a maximum of 5 percent with a 3.5 percent match from the employer. Members invest in various investment options that best fit their needs.
Vested after 5 years in the defined benefit part of the plan. Vested in phases based on years in the Defined Contribution part of the Plan. The retirement eligibility for a full or reduced retirement pension in the Hybrid Plan is very detailed. Please contact the Virginia Retirement System or the Human Resources Department for details.

Paid Time Off (PTO)Yearly earnings
120 Hours (1-59 months), 144 Hours (60-119 months), 168 Hours (120- 179 months), 192 Hours (180 and over)
Sick Leave
Part Time employees earn 4 hours per month Sick leave accrues at the end of the month and may be accrued with no ceiling.

Personal Leave
All regular full time employees are granted 24 hours of personal leave each calendar year. Personal leave must be preapproved and is not cumulative.
Health Insurance
Coverage available for you and your eligible dependents using pre-tax payroll deductions if elected.
Supplemental Insurances
Employees may purchase the following supplemental insurance policies: short term and long term disability, cancer, accident, supplemental hospitalization, and group universal life insurance.
Employer Sponsored Short Term and Long Term Disability
Provides disability coverage for employees work and non-work related disabilities. Work related disabilities are covered starting on day one (1). Non work related disabilities are covered starting on day eight (8), after you have been employed for one year.
Flexible Spending Accounts
Employees may participate in the Health Reimbursement, Dependent Care Reimbursement and Premium Reimbursement Accounts. All deductions are made on a pre-tax basis and will reduce your taxable income.
Life Insurance
The city pays the entire premium for life insurance coverage in the amount of 2 times annual salary for natural death and 4 times annual salary for accidental death.
Optional Life Insurance
Employees have the option of electing additional life insurance coverage in the amount of 1, 2, 3 or 4 times their annual salary. Employees may only purchase optional life insurance on spouses and children if they are enrolled in optional life insurance for themselves.

Family and Medical Leave Act (FMLA)
12 weeks of job protected leave for leaves approved in accordance with the Family Medical Leave Act. Employees receive continuation of health insurance, job protection and consideration for a comparable job when available, or an equivalent job, upon return to work.
Funeral Leave
24 hours of paid leave of absence in case of death in immediate family.
Holidays
Suffolk follows the Virginia State holiday calendar as set by the Governor of the Commonwealth of Virginia.

Jury Duty
Time off with pay with difference between jury pay and regular pay or use annual leave and keep check.
457 Deferred Compensation, ROTH IRA, Traditional IRA
Offered through ICMA Retirement Corporation as a way to shelter a portion of your salary from income taxes and save for retirement.
Employee Assistance Program
Offers employees and immediate family members (3) free, confidential counseling sessions related to a broad range of issues such as marital or family conflict, job or personal stress, alcohol or drug abuse, financial or legal worries, etc.

Worker's Compensation
Should an employee have an on the job injury, he/she could be eligible for Workmen's Compensation Benefits, except in cases of willful neglect.

Pay Days
Employees will be paid on the 15th and last working day of each month.
Credit Union
A Suffolk Credit Union is available to employees.
Legal Services
Employees may prepay for access to legal assistance.
Notary Public Services
Services available in the Human Resources Department.

Alternative Work ScheduleFor some positions -Offers 4 Alternative Work Schedule options to provide employees with greater control over their personal and professional time, as well as reducing absences.
01

Which of the following best represents your years of progressively responsible IT experience?

• Less than 3 years
• 3 - 6 years
• 6 - 9 years
• More than 9 years

02

Which of the following best represents your experience in a Manager or higher role?

• Less than 1 year
• 1 - 2 years
• 2 - 3 years
• 3 - 4 years
• 4 - 5 years
• 5 - 6 years
• 6 - 7 years
• 7 - 9 years
• More than 9 years

03

Which of the following reflects your highest level of education ?

• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Doctorate Degree
• No Degree
• Some college
• High school diploma or GED

04

Do you have a current Information Technology Infrastructure Library (ITIL) certification?

• Yes
• No

05

Which of the following best represents your executive management experience in Municipal Government in a complex, full-service city?

• Less than 1 year
• 1-2 years
• 2-3 years
• 3-4 years
• 4-5 years
• 5-6 years
• 6-7 years
• More than 7 years

06

Please list any certifications that you currently possess that you feel are applicable to this position.
07

Are you willing to establish residency in the City of Suffolk within 2 years of employment?

• Yes
• No
• I currently reside in the City of Suffolk

Required Question