Job Details

Job Description

Responsible for developing business opportunities, managing client relationships, and ensuring
excellent service delivery while driving revenue growth and customer satisfaction.
Key Responsibilities:
Business Development Management:
Identify and pursue new business opportunities
Develop and implement strategic business plans
Generate leads and convert them into long-term clients
Create and present business proposals
Meet or exceed sales targets and revenue goals
Service Management:
Oversee service delivery and customer support operations
Ensure high standards of customer service
Develop and implement service improvement initiatives
Monitor and analyze service metrics
Handle escalated customer issues
Team Leadership:
Manage and mentor business development and service teams
Set performance goals and conduct regular evaluations
Provide training and development opportunities
Foster a customer-centric culture

Qualifications:
Qualifications

Required Qualifications:
Bachelor's degree in Business, Marketing, or related field
5+ years of business development experience
3+ years of service management experience
Proven track record in sales and account management
Skills Required:
Strong leadership and team management abilities
Excellent communication and interpersonal skills
Strategic planning and analytical capabilities
Problem-solving and decision-making skills
Proficiency in CRM systems and MS Office
Preferred Qualifications:
MBA or relevant advanced degree
Industry-specific certifications
Experience with service optimization tools

Additional Information

Working Conditions:
Full-time position
Some travel required (15-25%)

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.