Job Details

Oversees service orders and flow of Drive Lane. Ensures that customers receive prompt, courteous, and effective service. Takes ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer. Provides concierge support for all owner inquiries, whether over the phone or in person, to ensure the customer does not get mishandled. Ensures that the daily inventory of technicians' time is consistently sold to service customers. Distributes work between technicians efficiently. Answers technical questions about vehicle problems, warranties, services, and repairs. Maintains customer happiness scores at or above company standards. Assists in diagnosing vehicle problems; orders parts and tools as necessary. Oversees administration of warranty claims as well as training and supervising of the service department. Sets schedules and assigns tasks to service department employees. Reinforces company policies ...Service Advisor, Advisor, Retail, Automotive, Customer, Employee