Job Details

Abacus Staffing, a leading provider of comprehensive employment/placement solutions, is seeking market talent. We offer meaningful and long-term employment opportunities, a competitive pay structure and outstanding customer service to a workforce of more than 20,000, nationally.

Job Title: Business Application Specialist I (44857)

Job Locations: Virginia Beach, VA 23451

Schedule: Monday - Friday, Varied, 40 hours per week

Payrate: $26.61/hr

Job Duties:

• Serves as a technical specialist principally performing work that is integrated with computerized/automated information, communications and control systems.
• Provides front-line technical assistance to users who are experiencing difficulty with the use of department applications, equipment, or services – being responsible to restore functionality to the user; complex and/or high priority incidents are elevated to others for resolution.
• Manage Simpleview CRM Databases (one of the department's CRM databases), including dashboards, customizations, upgrades, reporting, permissions/access, and troubleshooting; work independently and/or in conjunction with department staff and vendors, as appropriate.
• Execute Simpleview database strategies
• Implement and support the Partnership Portal, working closely with local hospitality partners; and serve as liaison and trainer to staff and CVBs hotel partners as it applies to other CVB technology initiatives
• Develop and deliver ongoing training calendar, specifically for Simpleview
• Perform day-to-day user support of computer applications, related hardware, and other systems for the department and serves as a power user.
• Provide rapid response to notifications of service interruptions.
• Establish the priority of recorded incidents and resolve common client service requests using available resources; determines the most effect manner to resolve the client's reported incident.
• Elevate special program, complex, and/or high priority incidents to the appropriate groups for resolution. Follows up to ensure that action is taken.
• Assist, as needed, with the maintenance and inventory of agency hardware and software.
• Respond to internal inquiries; handles complaints and requests for service or information by providing assistance or refers to the proper source.
• Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less. Individual assignments will be determined by the supervisor based on then current workloads and department needs.
• Provide exceptional customer service assisting users reporting service interruptions.
• Write professional documents for all types of correspondence (e.g. memorandum, e- mail, instant messaging, letter, etc.).
• Communicate information to appropriate individuals.
• Prioritize tasks in a fast-paced work environment, work effectively under pressure. Set personal deadlines and use effective time management skills. Adhere to timely elevation of complex and/or high priority issues.
• Work effectively to ensure a coordinated and efficient use of resources compatible with overall City standards and procedures.
  

Job preferences:

• Microcomputer proficiency with MS Office and CRM database systems such as Simpleview, Ungerboeck Systems International (EBMS), (or similar CRM systems)
• Excellent oral and written communication skills
• Experience creating and developing reporting practices
• Experience supporting technology in the hospitality industry (or experience within the hospitality industry in general)
• Technical knowledge of electronic equipment and assessment protocols supporting service delivery and repair.
• Skill in providing exceptional customer service, especially to customers with limited technical knowledge/ability.
• Skill in assisting users reporting service interruptions, outages or making service request for IT applications, products and services.
• Skill in adhering to procedures.
• Skill in providing technical support received via multiple channels (phone, e-mail, instant messaging).
• Skill in managing and prioritizing work assignment in a fast-paced work environment.
• Skill in troubleshooting various technologies
• Skill in business process improvement, workflow automation, and professional documentation
• Skill in assessing sources of service failure, identification of needed corrective action or repair, and performance of same in a timely and accurate manner.
• Ability to perform a variety of assigned tasks that may vary from day to day, often with limited to no direct supervision.
• Ability to maintain effective working relationships with management, department, user and contracted personnel.
• Ability to maintain accurate, complete records.
• Ability to work independently, but seek guidance when uncertainties arise.
• Ability to remember procedures or steps and recall them to carry out routine tasks.
• Ability to adjust to typical work stressors and maintain composure in stressful situations.

Minimum/Special/Additional Requirements:

• Any combination of education (above high school), training, and/or experience equivalent to four (4) years in a field related to functional support for automated business operations in a network or server-based environment for the agency where the IT services are being used, utilizing the required knowledge, skills, and abilities.
• May be required to have or obtain a valid driver's license.

Weekly pay and benefits available!