Job Details

Who We Are

Join a rapidly growing company disrupting the trucking industry! Cargomatic is the #1 technology platform and digital marketplace for powering world-class, local trucking. Take a look around you. Literally everything humans build, grow, or sell has spent time on a truck. Local trucking is the lifeblood of every regional economy, and yet this $82 billion industry still relies heavily on phone calls and fax machines. Cargomatic is transforming the way goods move around metropolitan areas by connecting shippers and commercial truck drivers with mobile technology. We are solving complex, real-world problems every day, and giving full transparency to the shipping process.

Cargomatic was named to the list of Built In Best Places to Work for 2023, 2024, & 2025 which recognizes the benefits we offer, our people-first culture and commitment to supporting our employees' success, growth and well-being.

Our approach enables our employees - at all levels, and in every role - to thrive in an environment of intellectual curiosity, where people are passionate about what they do and support each other to get the job done. Visit www.cargomatic.com to learn more.

Drayage Dispatcher - Norfolk - must have Port/Drayage experience or Veteran looking to be trained in this field

West End Express, subsidiary of Cargomatic, is seeking a Drayage Dispatcher to join our growing team in Norfolk, VA! As a Drayage Dispatcher, you'll be responsible for high-volume scheduling, dispatching, and resolving problems for our owner-operators and third-party drivers and carriers. This position requires exceptional communication skills, proactive customer service abilities, and the capacity to problem-solve in a fast-paced, deadline-driven environment.

What You'll Be Doing

• Schedule and dispatch owner-operators and third-party drivers and carriers hauling under Cargomatic's SCAC code (high-volume).
• Plan routes to ensure that pick-ups and deliveries are completed efficiently and on schedule.
• Build strong relationships with Cargomatic's owner-operators and carriers.
• Assess driver and vehicle capability for each requested haul.
• Track and trace shipments.
• Problem-solve and communicate any issues, delays, or concerns with shipments.
• Ensure accurate and timely reporting and data entry.
• Provide exceptional customer service to carriers and internal/external customers.
• Navigate Cargomatic's proprietary software to manage daily operations and loads.
• Perform operational/administrative responsibilities as needed.

What We're Looking For

• Minimum of 2 years of Port/Drayage Dispatcher experience required or Veteran looking to be trained in this field
• Ability to thrive in a fast-paced, deadline-driven environment and work with urgency.
• Strong knowledge of logistical concepts, supply chain terminology, and dispatch best practices.
• Ability to analyze complex situations and make productive decisions based on informed judgment.
• Exceptional communication skills and attention to detail.
• Strong negotiation skills and the ability to overcome objections.
• Ability to multitask and prioritize daily tasks.
• Bilingual Spanish/English is a plus.

What's In It for You

• Competitive pay.
• Medical, dental, and vision benefits.
• 401(k) company match.
• Paid time off (PTO) and paid holidays.
• Join a high-growth company redefining logistics and supply chain!

The expected salary range for this role is $24/hour - $26/hour. The actual base pay offered will be determined based on factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.