Job Details

Overview

The Senior Night Auditor meets guest expectations professionally and efficiently by performing all duties of a Night Auditor and providing leadership and guidance to the Night Auditors at the Desk.

The Night Auditor is responsible for accurately accounting for all transactions completed during the day and verifying proper cash handling procedures. Depending on the property size, the Night Auditor may also perform duties of a Guest Service Agent and MOD.

Responsibilities

Provide leadership and guidance to the Night Auditors through formal training and informal interactions during the Night Audit shift.

Serve as the senior member of the Night Audit Staff during shifts. Assist with complex transactions and incorporate training into these activities.

Model gracious, welcoming, and professional behavior to hotel staff and guests.

Demonstrate and reinforce proper procedures as part of the Night Audit Staff.

Assist with additional duties as assigned by supervisors and managers.

May serve as the Senior GSA when scheduled at the Front Desk.

Perform all duties of a Night Auditor, including:

1. Hiring staff to ensure coverage within budget
2. Conducting orientation training for new associates
3. Assigning duties and inspecting work for standards
4. Preparing schedules for approval
5. Managing inventory and supplies
6. Investigating complaints and taking corrective actions
7. Preparing reports on occupancy, payroll, and expenses
8. Recording data on work assignments and projects
9. Greeting guests professionally to create a "WOW" experience
10. Maintaining full knowledge of hotel procedures and standards
11. Interacting courteously with staff and guests
12. Ensuring guest requests are satisfied promptly and professionally
13. Conducting daily pre-shift meetings
14. Completing safety training in compliance with regulations
15. Reviewing management reports, including occupancy forecasts and audit summaries
16. Generating purchase orders and personnel forms for approval
17. Attending weekly staff meetings
18. Monitoring special project work daily
19. Participating in department budget formation
20. Maintaining QA standards per third-party affiliations
21. Performing month-end inventories accurately
22. Ensuring staff training per operational plans
23. Enforcing uniform and grooming standards
24. Reporting unsafe conditions and violations
25. Performing front desk functions as needed, including check-in/out and guest service
26. Reviewing management reports for daily operations
27. Applying mathematical concepts to practical situations
28. Closing business day in the Property Management System
29. Reconciling credit card transactions and system balances
30. Preparing and delivering guest folios and payments
31. Reconciliations of phone revenue and other system reports
32. Retrieving and forwarding call reports
33. Preparing reports for housekeeping and other departments
34. Completing various journals and audits
35. Performing cash balancing and nightly cash drops

Qualifications

Experience: 12 months as a Night Auditor, PBX Agent, or GSA, or equivalent, with certification approval. Must be in good standing.

Skills: Excellent English communication, prior property-level Night Auditor experience preferred, proficiency in scheduling, PO processing, and expense control systems preferred. Degree or equivalent experience, computer skills, courteous interaction, multi-tasking, positive attitude, problem-solving, flexible schedule, team building, and proficiency in Microsoft Word & Excel.