Job Details

• GENERAL SUMMARY

• The Mental Health Quality Practice Manager is responsible for monitoring restraint usage/documentation, video review when indicated, DBHDS reporting, and staff education. This manager is expected to independently carryout assigned responsibilities but seeks guidance from the director, MH Risk Manager, and/or upper management give unusual or unanticipated circumstances that require deviation of policy/practice. Reports to department leadership.

• ESSENTIAL DUTIES AND RESPONSIBILITIES

• Quality Improvement

• Performs daily review of reported holds (including video review) for Children's Pavilion Inpatient Units and documents in spreadsheet.

• Collaborates with PCS leadership on restraint usage and documentation and assists with restraint dashboard.

• Leads video review with providers and leadership at set intervals.

• Monitors for appropriate usage and documentation of restraints.

• Ensures debriefs and mock events are scheduled and occur on a routine basis hospital wide.

• Partners with leadership to identify trends and gaps in knowledge through maintenance of restraint dashboard.

• Identifies and leads quality improvement efforts.

• Education/Training

• Serves as point of contact in communication for staff regarding training and logistical matters related to mental health.

• Facilitates de-escalation training and class schedule.

• Performs needs assessment and support staff development, as appropriate within scope of practice.

• Communicates with leadership regarding training opportunities.

• Provides education and training as appropriate to include (but not limited to) Bloodborne Pathogens, Infection Control, etc.

• Utilizes the principles of adult learning, cultural diversity, and individual learning styles in planning educational opportunities.

• Serves as a resource to staff regarding specific skill demonstration, promotion of knowledge, and communications.

• Leads, manages, coaches, and trains a team or department, provides guidance, support, and mentors to ensure optimal performance and productivity.

• Oversees the recruitment, hiring, team/department orientation, performance appraisals and disciplinary actions including up to termination processes for the training team.

• Models the shared vision, mission, values, and EXCEL standards in every action.

• Travels between main hospital, Children's Pavilion, and off-site to maintain staff competencies and department standards.

• Performs all other duties as assigned.

• LICENSES AND/OR CERTIFICATIONS

• Required Licenses and/or Certifications

• Basic Life Support training required at time of hire or must be obtained within 45 days of hire.

• DBHDS training for CHRIS reporting and OHR investigation is required at time of hire or must be obtained within 90 days of hire.

• De-escalation certification within the first month of employment is required.

• Continuous recertification is required for this certification.

• This position may include specified instructor certification/recertification if deemed necessary by leadership.

• Preferred Licenses and/or Certifications

• None preferred.

• MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• Required Education and Experience

• Bachelor of Science in Psychology, Nursing, or health related field required.

• Technical and professional knowledge, skills, and abilities for operations of position, acquired through 3+ years of progressive experience required; 2 years of the progressive experience must be in the mental health field to include crisis behavior intervention experience.

• Preferred Education and Experience

• 2+ years of Adolescent/Pediatric experience preferred.

• Required Knowledge, Skills and Abilities

• Knowledge and understanding of federal and state regulations essential and preferred.

• Proficiency and technical aptitude with the use of Adobe Acrobat and MS Office products, including Excel, PowerPoint, Outlook, and Word.

• Skilled in the maintenance of databases and records, as well as the generation of dashboards and reports.

• Strong organizational skills with attention to detail and commitment to data accuracy.

• Demonstrated track record of building respectful rapport with staff, ability to accept guidance from staff members and work with a team.

• Increased Security Clearance Required: FBI fingerprinting, criminal background check, and Child Protective Services registry search.

• WORKING CONDITIONS

• Active in the patient care environment with minimal exposure to environmental hazards such as, but not limited to, excessive noise, dust, or extremes in temperatures. Environment may include physical, mechanical restraints as well as seclusion. Exposure to communicable diseases and moderately adverse working conditions due to the need to perform certain patient care activities can be expected.

• PHYSICAL REQUIREMENTS

• Click here to view physical requirements. ( C Jobs.pdf)

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