Job Details

Note: Position requires local residence in the Norfolk, VA Area to be on-site.

Job Summary

VSolvit is seeking an IT Customer Support Specialist to provide installation, configuration, testing, and technical support services to the Department of Navy's Commander, Operational Test and Evaluation Force (COMOPTEVFOR). A Secret Clearance is required to start work in this position.

Additional expectations include adhering to normal working hours, meeting deadlines, following company policies outlined in the Employee Handbook, communicating regularly with supervisors, staying focused on assigned tasks, and completing other duties as assigned.

Responsibilities

• Provides technical support to end users for computer, application, system, device, printer, access, and hardware issues.
• Identifies, researches, and resolves technical problems of moderate complexity.
• Responds to telephone, email, and online ticket requests for technical support.
• Documents, tracks, and monitors problems using applicable systems and tools.
• Coordinates with other teams or departments to resolve user problems.
• Performs hardware and software installations, configurations, and updates as needed.
• Conducts Windows imaging and cloning of laptops and computers.
• Applies Microsoft and third-party security patches and updates to Windows 10 workstations.
• Provides Video Teleconference (VTC) technical support and assists users with VTC calls.
• Conducts new user check-ins and check-outs.
• Creates and modifies Microsoft Active Directory user accounts.
• Issues and receives IT assets for OPTEVFOR personnel, ensuring proper documentation.
• Assists new users with check-in forms and online training access.
• Prepares monthly status reports on work progress and plans.
• Performs other duties as assigned.

Basic Qualifications

• Must be a U.S. Citizen.
• Minimum of 3 years' experience in Customer Service Support.
• Experience configuring and maintaining Windows 10/11 workstations.
• Experience installing and supporting Microsoft Office 2019 or higher.
• Current cyber security qualifications to perform IT privileged administrative functions per DoD standards.
• Meet the DoD Cyberspace Workforce Framework (DCWF) and DoDM 8140.03 requirements, including:
• Education: Associate degree or higher from an accredited institution within the last 5 years, or continuous relevant work experience.
• Training: Courses listed in DoD 8140 Training Repository or certifications such as CompTIA A+, Network+, Security+.
• Active Secret security clearance.

Other Job Info

• Regularly required to sit, talk, hear, walk, use hands, reach with hands and arms.
• Occasionally required to stand, climb, balance, stoop, kneel, crouch, or crawl.
• Must occasionally lift/move up to 25 pounds.
• Specific vision abilities include close vision.
• Work environment: temperature-controlled office, with occasional exposure to extreme weather, fumes, chemicals, and noise.

Company Summary

Join the VSolvit Team! Founded in 2006, VSolvit specializes in cybersecurity, cloud computing, GIS, BI systems, data warehousing, engineering, and custom software development. We are an award-winning, certified WOSB, CA CDB, MBE, WBE, and CMMI Level 3 company. We offer comprehensive benefits including health insurance, 401K, tuition reimbursement, and voluntary benefits. Our goal is to grow together and enjoy our work as a team.

VSolvit LLC is an Equal Opportunity/Affirmative Action employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, protected veteran status, or disability.