Job Details

* Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.

* Organize shift and review remaining reservations that are to arrive. Verify that all updated contingency reports have been run.

* File credit cards and completed reports.

* Assist guests with general services and answer any general questions pertaining to such things as hotel services, shopping, dining and entertainment

* Ensure PMS is backed up nightly.

* Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures.

* Balance accounts to zero as well as all restaurant credit card accounts.

* Complete daily revenue report accurately.

* Resolve guest complaints and situations that require immediate attention.

* Other and all duties, projects, and tasks as assigned.