Job Details

Full-Time and Permanent; 7.5 Hours/Day; 252 Days/Year; 12 Months/Year

DEFINITION

Under the direction of the Network Services Department, this position is responsible for providing technical support in the installation, maintenance, and repair of the school division's servers, hyperconverged infrastructure, networking devices, security systems, software, and all related technology equipment. This role provides advanced support, consultation, and troubleshooting for all district users, including teachers, staff, students, and administrators, particularly with Microsoft server environments, Rubrik backup systems, VMware virtualization, SolarWinds, Avigilon security camera servers, Cisco Hyperflex, and Nutanix platforms.

SUPERVISION

Work is performed under the general supervision of the Network Services Manager.

ESSENTIAL FUNCTIONS OF THE CLASS (May not include all duties performed by each position in the class).

Responsible for the functionality, maintenance, and support of administrative and instructional technology, including Microsoft Servers, VMware environments, and Rubrik backup systems.

Install, configure, upgrade, and maintain servers, hyperconverged clusters (Hyperflex and Nutanix), operating systems, and software applications according to district standards.

Provide advanced troubleshooting and system recovery services for Microsoft Server OS, virtualized environments, and storage.

Administer backup and disaster recovery processes utilizing Rubrik systems.

Maintain and manage Avigilon security camera servers, coordinating with physical security staff and Infrastructure as needed.

Support Hyperflex and Nutanix clusters, including capacity management, performance tuning, and firmware/software upgrades.

Direct efforts of Network Engineers engaged in diagnosing and correcting system issues.

Regularly collaborate with database administrators, analysts, other system administrators, and users regarding current and future system requirements.

Maintain accurate system documentation and helpdesk records.

Provide support and training to site-based technical staff.

Assist in the design and implementation of system-wide technology projects, server migrations, and infrastructure upgrades.

Engage vendors for major deployment projects and support contracts.

Perform other duties as assigned by the Network Services Manager.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Proficient working knowledge of:

• Microsoft Windows Server systems and Active Directory
• DHCP and DNS knowledge
• VMware ESXi and vCenter administration
• Hyperconverged infrastructure solutions, specifically Cisco Hyperflex and Nutanix
• Rubrik backup and recovery solutions
• Avigilon security camera server systems
• Familiarity with SolarWinds
• Ethernet switched networks, TCP/IP addressing, and routing
• Advanced troubleshooting and configuration of servers, hyperconverged systems, and networked environments.

Strong understanding and experience in:

• Microsoft network services, account administration, client configuration, application deployment, DHCP, and DNS
• Linux server systems basics
• Server troubleshooting (hardware, Windows OS, TCP/IP networking)
• High availability disaster recovery configurations and backup/restore operations using Rubrik.
• Writing system documentation, project plans, technical reports, and training materials.

Excellent communication, customer service, technical, and professional skills.

Ability to read and comprehend technical manuals, solve complex problems independently, and maintain detailed documentation.

Ability to present or explain technical concepts clearly to non-technical audiences.

MINIMUM EDUCATION, EXPERIENCE AND TRAINING REQUIREMENTS

Bachelor's degree in computer science, information systems, or a related field and substantial server and network support experience.

LICENSE

Valid driver's license required.

Industry certifications such as Network+, Microsoft Certified: Windows Server Hybrid Administrator Associate, VMware VCP, Nutanix Certified Professional (NCP), Rubrik Certified Administrator (RCA) preferred.

PHYSICAL ATTRIBUTES

Ability to drive; stand; walk; climb; balance; bend; stoop; kneel; twist/turn; push/pull up to fifty (50) pounds; lift/move up to twenty (20) pounds for at least 35 feet.

HAZARDS

Normal office environment risks.

UNUSUAL DEMANDS

Work is subject to changing requirements, frequent interruptions, and demands from multiple users requiring immediate support. It may involve after-hours and weekend work for urgent technology issues.