Job Details

Position Overview

As a Campus Store Manager, you will provide leadership for all facets of store operations. You will be responsible for inspiring teams to consistently drive results through sales growth while delivering the highest level of brand and operational excellence by ensuring your team delivers an engaging customer service experience.

Through your expertise and influence, you will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics, store performance, and short/long-term planning. You will also support a Regional Manager with overall store and campus relationships and operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self.

Responsibilities

Driving Results/Sales: Execute operating plans and daily operations for both traditional and peak periods consistent with company objectives, including:

• Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copy.
• Lead in-store course materials activities in collaboration with course materials leadership.
• Partner with Regional Manager to review store financials and adjust strategies to drive sales. Responsible for meeting annual shrink budget.
• Review and approve store markups, markdowns, and write-offs within company guidelines.
• Ensure security of company assets, safety of associates and customers, and adherence to company policies.

Campus Relationships: Communicate and collaborate with the campus including:

• Facilitation of campus and community events.
• Day-to-day communication of store operational activities.
• Strategic Partnership Reviews.
• Ensure campus outreach and engagement.
• Participate in Bookstore Advisory Committees.

Talent Management: Responsible for full cycle talent management, including:

• Develop cross-functional teams capable of executing initiatives and driving operational standards.
• Ensure effective performance management and foster a culture of accountability.
• Recruit, train, coach, and develop all team members.

Customer Service: Partner to create and maintain an engaging customer service culture focused on solutions-based selling and an exceptional customer experience, including:

• Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information and improve market share.
• Address routine inquiries and handle escalated complaints.
• Maintain a neat, clean, and orderly store environment.
• Oversee a café or convenience store, ensuring compliance with health and food safety regulations.

Other duties as assigned to support general store operations. Follett Higher Education is a drug-free workplace environment.

Qualifications

• Bachelor's Degree or Equivalent.
• 3-5 years of retail management or strong customer service experience.
• General Computer Skills.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Excellent customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Ability to influence a team and build relationships, with customer outreach skills.
• Travel: minimal - less than 10%.